Golden Hearts social casino review 2025

Golden Hearts Casino overview

Golden Hearts Casino tried to position itself as a unique social casino with a charitable twist, but in practice, the platform feels underwhelming. Launched in 2019, the site claims to have processed over $20 million in donations from 91,000 users, yet the overall experience doesn’t live up to the hype.

Golden Hearts Bonus

Bonuses at Golden Hearts are far from exciting. Most of the time, you’re stuck relying on social media just to stay updated on giveaways or minor promotions. The so-called sweeps bonuses and “boosts” lack variety and depth, making them feel more like gimmicks than genuine incentives.

Golden Hearts welcome bonus

The current welcome promo (WELCOME2023) gives you 1,000 coins after verifying your phone number. While that sounds generous, in reality, it barely lasts, and combining it with other promos still doesn’t create much value. It’s hardly a convincing reason to join.

Golden Hearts daily wheel

The Daily Wheel looks like a reward system but turns out to be more of a distraction. You only get one spin every 24 hours, and although the maximum prize is 2,500 coins, most players walk away with far less. Golden Hearts claims it gives out millions of coins this way, but the actual benefit for players feels minimal.

Golden Hearts refer-a-friend bonus

The referral scheme feels like a hassle. You only receive 5,000 coins if your friend donates through Golden Hearts Games—which means they have to spend money first. Without that condition, you gain nothing, which makes this “bonus” look more like a marketing tactic than a reward.

Golden Hearts mail-in bonus

Yes, there’s a way to get 5,000 coins without donating, but the process is absurdly inconvenient. You have to mail a handwritten card to the company and then wait up to four weeks for a redemption code. In today’s digital age, this outdated method is unnecessarily slow and impractical.

How to register

1. Click the Join Now button on the casino’s homepage. You’ll find it in the upper-right corner.

2. Complete the form or choose to join with your Facebook account.

3. Verify your phone number to unlock access to all games.

4. Log into your account and start playing.

How to obtain Gold Coins and Sweeps Coins

Golden Hearts uses a two-coin system, just like other sweepstakes casinos. The difference is that this platform calls them Unplayed Coins and Redeemable Coins. You use the former to play in the casino, while others are redeemable.

Let’s see how to acquire gold coins to play on the website first:

• Purchasing coins (making a donation)

• Using a promo code

• Spinning the Daily Wheel

• Referring a friend

• Using the mail-in bonus

• Following the platform’s social media pages for giveaways

Redeemable coins aren’t purchasable, and that’s important to underline. Instead, you can earn them by participating in promotional games with prizes.

Games

The game library is one of Golden Hearts’ weakest points. The platform is overwhelmingly focused on bingo, with sessions every 10 minutes. While there are four jackpot tiers, they’re repetitive and do little to keep players engaged long-term.

• Mega Jackpot: Once a day at 10 pm ET, with a 125,000 coins prize pool.

• Jumbo Jackpot: Sessions start at 7 pm, 8 pm, 9 pm, 11 pm, and 12 am ET each day. There’s a 50,000 coin prize fund for each draw.

• Super Jackpot: These are draws made at full hours not specified above, and the prize fund per session is 12,500 coins.

• Ultra Game: Every ten minutes, except for the times when other jackpots are available. The default prize pool is 5,000 coins per session.

The instant-win section is tiny, with just 17 games. Slots like Frantic Fish and Monster Moolah feel outdated, scratch games are basic, and poker and blackjack barely get representation with single titles. Compared to other social casinos, Golden Hearts’ catalogue looks shallow and uninspired.The options include the following:

• Slots - You can try Frantic Fish, Monster Moolah, Rockdog, Palace of Riches, and several other titles.

• Scratch games - Gem Smash, Cash Cow, and Scratch Classic are all available.

• Poker - The interesting Scratch Poker variation, but also Old School Jacks or Better video poker, is there.

• Blackjack - A single Old School Blackjack title is there if you enjoy this card game/

Payment methods

Donations (the way you “buy” coins) can only be made through limited payment options: credit/debit cards (Visa, AmEx, Discover) and Apple Pay (if browser-enabled). Funds go through the Golden Hearts Charitable Foundation before reaching charities, adding an extra middle step.

Redemptions are equally restrictive. PayPal, ACH, checks, and digital gift cards are available, but with awkward conditions:

• PayPal: 5,000 RC minimum, takes up to 2 days.

• Bank ACH: 12,500 RC minimum, up to 5 days.

• Checks: At least 50,000 RC, sent only every other Monday. Waiting up to 10 business days is common.

• Gift cards: Faster, but still require 5,000 RC minimum.

Considering each RC is worth only $0.002, you need a significant balance before anything meaningful can be redeemed.

Customer support

Customer support is another letdown. The FAQ is fine for very basic questions, but anything outside of that and you’re left struggling. The chatbot is useless—it mostly redirects you back to the FAQ. While there’s a chance of getting an agent, this is inconsistent, and waiting times drag on.

Emails and social media messages aren’t much better. Sometimes you’ll get a reply in minutes, but it’s not unusual to wait a full day for a response. For a platform handling charitable donations, this lack of support feels unprofessional.

What needs to be improved

Golden Hearts has good intentions with its charitable mission, but as an actual gaming platform, it falls flat. The game selection is poor, customer support is unreliable, and even the website struggles on certain browsers like BRAVE. Mobile performance can also be buggy unless your devices are fully updated.

Overall, Golden Hearts Casino comes across as a nice idea executed poorly. Unless you’re solely interested in donating to charity, you’ll likely find better entertainment and smoother gameplay elsewhere.