21 Casino is owned by White Hat Gaming and was founded in 2015. This UKGC casino is known for its big-money jackpot slots and fantastic customer support. It has received an 8.2/10 rating.
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TopsRank Score:
8.2/10
The TopsRank Score showcases the average rating assigned by our leading reviewers for each gambling operator. To learn more head to our Rating Guidelines.
How was your experience with 21 Casino?
Quick Facts
Highlights
Things to Be Aware of
| Website | www.21casino.com |
|---|---|
| Games | 3,200+ |
| Licence | United Kingdom (UKGC) |
| Languages |
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| Owner | White Hat Gaming |
| Launched | 2015 |
| Bonus |
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| Games |
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| Contact | [email protected] |
|---|---|
| Live Chat | Yes |
| Support |
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| Withdrawal Time | Up to 72 hours |
|---|---|
| Min. Deposit | £ 10 |
| Min. Withdrawal | £ 10 |
| Currencies |
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| Deposit Limits | Yes |
|---|---|
| Self Exclusion | Yes |
| Reality Check | Yes |
Is There a 21 Casino Welcome Bonus for 2026?
Newbies get 70 free spins on Book of Dead when they follow the registration link in this 21 Casino review and successfully create an account. Once you’ve done that, deposit £15, and the 70 spins will be credited to your account.
It’s a fair offer that complies with UK Gambling Commission (UKGC) guidelines with regard to wagering targets, but it’s fairly limited in terms of top-end value, as I’ll discuss below.
The 21 Casino welcome bonus is fair both in terms of its wagering requirements and relative value. The wagering target is 10x, which is within UKGC regulations. The minimum deposit is slightly higher than the £10 average, but still lower than the limit set by some casinos.
Book of Dead is a classic slot, so I have no complaints there. Also, 70 free spins is more than you usually get at other UK casinos. Finally, while it’s not necessarily low, the £100 maximum payout is lower than some other bonuses.
What Are the Terms and Conditions for This Welcome Bonus?
If you’re a new player aged 18+, you can claim the 21 Casino welcome bonus by following these terms and conditions:
£15 minimum deposit
70 spins for Book of Dead
Spins expiry after 10 days
30 days to hit 10x wagering target
£5 maximum bet with active bonuses
Bonus wins are capped at £100
No 21 Casino bonus code required
Along with those terms and conditions, the 21 Casino welcome bonus has these game contribution weightings:
Slots, scratchcards and keno = 100%
Table games = 10%
Video poker = 5%
Jackpot slots, live dealer and all other games = 0%
There are quite a few excluded slots, so I suggest using the control + function on the terms and conditions page to see if the game you intend to play is on that list.
How to Claim Your Bonus
Follow these three steps to get the 21 Casino bonus for new players:
1. Use our secure link in this 21 Casino review to create an account.
2. Tap ‘Claim Offer’ in the pop-up that appears immediately after registering.
3. Choose a payment method and deposit £15+ to receive your spins.
Once the 21Casino welcome bonus has been released, you’ve got 10 days to use your spins and 30 days to hit your wagering target.
Is There a No Deposit Bonus at 21 Casino?
There wasn’t a 21 Casino no deposit bonus at the time of writing, but make sure to revisit this page as we are checking regularly for any new promotions.
Ongoing Promotions and Loyalty Rewards
Here are the latest 21 Casino bonus offers for existing players:
| Bonus Type | Value | Qualifying Requirement | Time Frame |
|---|---|---|---|
| Seasonal Promotions | Variable | Based on promotion | Periodically |
21 Casino is what I call a seasonal giver. That means it doesn’t have any promotions that run consistently throughout the year. Instead, you’ll see new 21 Casino bonus offers appear on the casino site (and via email) periodically.
Over the 12 months I’ve been using 21 Casino, there have been a dozen or so offers, including reload bonuses, tournaments and leaderboard promotions.
This system isn’t ideal for high-volume players who like to know how much added value they can get each week or month. However, if you’re a recreational player, this won’t matter so much.
How to Sign up to 21 Casino
Use the link in this 21 Casino review to start the registration process. From there, it takes about 90 seconds to enter a few details, including your name, address and email.
The only parts of the process you might not expect are the deposit limit and bonus pop-up. You’re asked to set a deposit limit just before you reach the final section of the sign-up form.
There’s an option for 'no limit' if you don’t want to set one, but it can be a good idea to use this feature to control your spending. Finally, once you’ve completed the process, a pop-up appears. Make sure you tap 'Claim Offer' to activate the 21 Casino welcome bonus.
Safety, Licensing, and Trust
Here’s an extract from 21 Casino’s ‘Why Us’ page:
“No matter how exciting or thrilling a casino may appear to be, peace of mind with regards to safety and security is immeasurable. For this reason, we’ve put the latest internet safety tech into play to ensure that all of your payments and data are safe with us”.
It’s a strong message and one that this casino lives up to. I’ll talk more about its responsible gambling credentials at the end of this 21 Casino review. For now, I can confirm that the platform is secure and all payments are handled by reputable processors.
I couldn’t find any information about its RNG certificate, but I know the games are fair because they come from licensed providers such as NetEnt and Pragmatic Play. Finally, I’m pleased to report that 21 Casino and its parent company haven’t breached any UK gambling regulations.
UKGC Licensing and Ownership
21 Casino is owned by White Hat Gaming, a company licensed by the UK Gambling Commission under the account number 52894. Along with 21 Casino, White Hat Gaming manages seven casinos and 25 white-label sites.
KYC and Document verification
You can’t withdraw winnings without passing 21 Casino’s Know Your Customer (KYC) checks. This is as much of a security feature designed to prevent fraud as a regulatory requirement.
Unusually, the document portal is located inside the help centre, so it took me a while to find it. Fortunately, once you’ve tapped ‘upload my documents’, it takes less than 60 seconds to submit your proof of ID and address.
It took less than 24 hours for my account to be verified, but 21 Casino’s terms of service do give it the right to take 48 hours. You may also be asked for proof of funds, but this would only be if you’re making high-value withdrawals.
Player Reputation and Reviews
You know what I think, but what are other people saying about 21 Casino? Based on the reviews out there, people appreciate the speed at which withdrawals are processed and the customer support:
“Excellent, only took 9 hours for my withdrawal to be accepted and paid out”.
“Very good slot site. Easy to use and a lot of games to play”.
“At the beginning, I had a lot of issues, but I contacted the support team, and they were amazing”.
Despite a few technical issues, the majority of feedback from 21 Casino reviews is positive.
Games and Software Providers at 21 Casino
There were over 3,200 games at the time of this 21 Casino review, which means the main bases and a few more are covered. Leading the way are 21 Casino’s jackpot slots, but there are a few fun surprises worth trying.
Online Slots
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I can’t fault the current line-up of slots at 21 Casino. Starburst, Book of Dead, and other classics, including 22 slots from Pragmatic Play’s Big Bass franchise. My favourite part of the slots lobby is the cluster pays section.
Games such as Jammin' Jars and Laser Fruit do away with classic paylines in favour of clusters. For me, this makes them more entertaining.
Megaways
21 Casino currently has 62 Megaways slots, more than many new UK online casinos. Bonanza, the original Megaways slot from Big Time Gaming, is flanked by games from a variety of developers, including NetEnt’s Gonzo’s Quest Megaways.
Jackpot Slots
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Gonzo’s Quest Megaways is also connected to 21 Casino’s Daily Jackpot network. This system of local progressive jackpots is supported by global prizepools, such as MEGA Jackpots and Jackpot King.
More than 200 slots are plugged into these networks, which means 21 Casino regularly has more than £360 million worth of jackpots up for grabs.
Live Casino Tables
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21 Casino’s live gaming lobby is OK, but there’s a lot of room for improvement. There were just over 75 live dealer tables when I last checked.
All the games from Evolution and Pragmatic Play, which is a good thing. Another positive is that the biggest hits are there, so you can always play Lightning Roulette, Dream Catcher and Crazy Time on the computer or laptop.
The downside, for me, is the lack of innovation. There are a few cutting-edge live casino games like Extra Chilli and Mega Ball 100x, but it’s not the most inspiring line-up I’ve ever seen.
Exclusive Games and Slingo
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There aren’t any exclusive games at 21 Casino, but you can play 50 different types of online Slingo games. Long-standing hits like Slingo Starburst shine alongside recent releases such as Rise of Aztec Lock N’ Slingo.
Table Games and More
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An impressive collection of 98 table games is complemented by 32 arcade-style offerings. Purists can immerse themselves in various versions of blackjack, roulette, baccarat and poker.
For those who want something a little bit different, Redeal Blackjack, Bet Stacker Blackjack and Roulette Mega Moolah put novel (and potentially lucrative) twists on casino classics.
Finally, for those who want something completely different, the ‘other games’ lobby has Plinko, solitaire and a variety of instant-win offerings, including my favourite, Test Your Strength.
Banking: Deposits and Fast Withdrawals
Here are safe payment options for UK players at 21 Casino:
| Banking Method | Fees | Min. Deposit | Payout Times |
|---|---|---|---|
| Visa | No Fees | £10 | 2-3 days |
| Mastercard deposits | No Fees | £10 | 2-3 days |
| Instant Bank Transfer | No Fees | £10 | 24-48 hours |
| PayPal | No Fees | £10 | 12-24 hours |
| Revolut Cards | No Fees | £10 | 2-3 days |
| Neteller | No Fees | £10 | 12-24 hours |
| Paysafecard | No Fees | £10 | 12-24 hours |
| Neosurf | No Fees | £10 | 12-24 hours |
| Bank Transfer | No Fees | N/A | 7-10 days |
It’s hard to complain when there are nine safe ways to make deposits and withdrawals. The minimum deposit aligns with industry standards, and you won’t be hit with fees for deposits or withdrawals.
The only suggestion I’d offer to the team at 21 Casino HQ is to add Apple Pay/Google Pay and Skrill. There could also be a place for pay-by-phone casino deposits, even though it’s not a particularly popular payment method.
21 Casino has a source-to-source payment policy, which means money is sent back to the place it came from. Because of this, I recommend using PayPal or Neteller because it offers the quickest withdrawal times.
How Long Do Withdrawals Take for UK Players?
The average withdrawal time at 21 Casino is 48 hours, but it all depends on the payment method you use. All withdrawals of £20+ are subject to a pending period of up to 24 hours in line with UKGC regulations.
After that, it’s a matter of how long your chosen withdrawal method takes to process payments. eWallet transactions take less than 24 hours, while other methods can take a few days.
Based on my experience, PayPal withdrawals usually take 12 to 16 hours. The fastest I’ve ever received my money via PayPal is six hours, but this was a relatively small withdrawal of £50.
So, while it’s not the fastest withdrawal casino in the UK, it doesn’t lose too much ground on its peers.
21 Casino Mobile and Browser Performance
21 Casino is available on all devices, but confusingly, it only has a desktop app. There’s nothing wrong with developing a desktop app to work alongside a website. However, it’s an odd choice given that there isn’t a mobile app. If you want easy access to games and bonuses, check out the top UK mobile casino apps.
If you don’t mind mobile sites, I can tell you that 21 Casino’s is a direct copy of its desktop counterpart. That means you don’t lose anything by moving between the two. That’s a good thing because the software is among the best I’ve used.
The gaming lobby is not only easy to navigate but filled with fresh features, such as 'Random Game', that make it hard to believe the site launched in 2015.
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The website and app also have a ‘Discover’ page that contains a list of recommended games as well as a dashboard that displays various statistics, including your bonus balance. These little touches aren’t revolutionary, but they give 21 Casino a modern edge that many of its peers lack.
Customer Support Options for UK Players
Here’s how to contact 21 Casino customer support:
| Channel | Available | Response time | Time to resolution |
|---|---|---|---|
| Yes | 12-24 hours | Within 36 hours | |
| Live Chat | Yes | <6 minutes | <12 minutes |
The link to access 21 Casino’s live chat is tucked away in the website’s footer. It’s easy to miss, which is frustrating because the customer support agents are incredibly helpful.
The connection time could be slightly quicker, but the agent I spoke to, Heidi, dealt with all of my questions, even the deliberately vague and tricky ones. For email enquiries ([email protected]), the average response time is 12-24 hours, which compares well with other UK online casinos.
Responsible Gambling Tools
Everyone receives a responsible gambling email when they register. From there, you get access to a database of safety tips and these responsible gambling tools:
Deposit limit (daily/weekly/monthly)
Payday limit (weekly to monthly)
Curfew limit (restricted playing times)
Timeout (one day to six weeks)
Activity reminder (time-based)
Self-exclusion
Of all the tools available, the payday limit and curfew are the most interesting. I haven’t seen them at many other gambling sites, and they’re really effective because they offer protection at the most vulnerable times.
For additional help, 21 Casino offers direct links to GambleAware, GamStop and Bet Blocker.
Customer care isn’t always up to scratch in the gambling industry, but 21 Casino bucks that trend. For me, customer support is one of its best attributes. There’s also a sense that your safety is always a priority.
I’m not highlighting these qualities because 21 Casino doesn’t necessarily have an extraordinary welcome bonus or unique selection of games. I’m saying it because it’s nice to know you’re safe. For me, that’s the sign of a high-quality online casino that everyone can enjoy.
21 Casino Sister Sites
If you liked 21 Casino, you might want to check its sister sites.
21 Casino Compared to Other Casinos
Frequently Asked Questions (FAQs) About 21 Casino
21 Casino is legal in the UK and operates in accordance with Gambling Commission regulations. Under its parent company, White Hat Gaming, 21 Casino can legally offer real-money casino games to UK players aged 18+ under the license number 52894.
Yes, 21 Casino offers fair games thanks to partnerships with licensed software providers like NetEnt, Evolution Gaming, and Pragmatic Play. These providers work with independent auditors to ensure their RNGs produce fair and random results.
All real-money players get access to 21 Casino bonus offers, including free spins and reload offers. New players get 70 free spins on Book of Dead for completing the registration process and depositing £15.
You can access 21 Casino’s 3,200+ games and a full range of services on any mobile device. It doesn’t have an iOS or Android app, but you can log into your account at any time via the mobile site.
21 Casino Player Reviews
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