African Palace Casino review 2025

Did African Palace Casino offer a welcome bonus?

African Palace Casino offered new customers a 200% bonus on their first deposit. This sounds generous until you hear their bonus terms.

What were the terms & conditions of this bonus?

The wagering requirements for the African Palace Casino welcome bonus were 40x deposit plus bonus — higher than the industry standard. If you deposited €25, you would have to wager €3,000 before you could withdraw. 

The minimum qualifying deposit was €25. The maximum cashout was 6x the deposit value.

Other bonuses that were offered

We could not find any other bonuses offered by African Palace Casino. If that’s something you’re interested in, check out our list of the best bonus casinos this month.

Where was African Palace Casino available?

Territory restrictions changed multiple times during the casino’s operating period.

According to records, African Palace Casino was unavailable in the following countries:

• Australia

• Estonia

• France

• Italy

• South Africa

• UK

• USA

How safe & trustworthy was African Palace Casino?

African Palace Casino was licensed by the Curaçao Gaming Control Board (CGCB). While this is a recognised gambling licence, it lacks the reputation of some central European gaming authorities.

African Palace Casino had a very worrying number of complaints filed against it for withholding withdrawals. Many reported receiving payouts in instalments that stopped long before the full amount was paid. This was despite the players correctly submitting the requested documentation.

Neither customers nor dispute resolution services were able to reach African Palace Casino, and many users never received their money.

In 2009, one case was brought to light. A woman won an R8,500,000 jackpot at African Palace Casino, which was going to be paid in instalments. She received only two instalments before the casino stopped paying her.

While disputing this, an alleged casino executive told her that he didn’t “like her attitude” and that she wasn’t “going to get a cent of [her] money”.

Needless to say, African Palace Casino did not encourage much trust within its community.

Safety and security

The African Palace Casino website was SSL-encrypted to protect its customers’ data. We could not find any issues with their data security.

KYC and withdrawals

Like all licensed online casinos, African Palace Casino was required to carry out KYC checks on customers making withdrawals. Requested documentation included:

• Government-issued ID

• Bank statements

• Utility bills

Users could be asked to verify their phone number, email address, or bank account number. IP addresses could be used to verify your location.

What other players & reviewers said

African Palace Casino reviews were overwhelmingly negative, but some thought it did a couple of things right. 

⭐⭐⭐⭐⭐

Some users “like[d] that it [was] provided by Playtech”. The site itself didn’t seem to have many issues, with one customer reporting that they “rarely [had] problems (technical or relating to customer services)”.

⭐

Customers unanimously agreed that there was “a need for faster withdrawal times”. As mentioned, many reported unexplained delayed or withheld withdrawals.

One disappointed player said that they had been “waiting five weeks and [they were] not sure if [they would] receive anything”.

Games at African Palace Casino

African Palace Casino offered over 200 games, all from Playtech.

These included:

• Slots

• Roulette

• Blackjack

• Video poker

• Bingo

• Baccarat

While Playtech offered some great games, we’d like to have seen more variety.

Game providers

African Palace was only powered by Playtech software. While customers liked these games, there was far less variety than we’d expect from an online casino.

RTP transparency

African Palace claimed to have a “100% score on random results after conducting tests on millions of game rounds on the Playtech Gaming software”. 

It was vetted by “a third party from an accounting firm, on a regular basis”, who “examined games and processes”. No clarity was provided on which firm they represented or their legitimacy.

Available payment methods

Method	Fees	Min deposit	Payout time
Visa/Mastercard	No fees	Not specified	4-5 days
Skrill/Neteller/Neosurf	No fees (Neosurf), Skrill and Neteller users advised to contact the provider	Not specified	24-72 hours
Wire transfer	Not specified	€9.65	5-10 days

African Palace Casino did not support cryptocurrency transactions.

The last accessible archived version of their page did not mention a minimum deposit for card or e-wallet transactions.

African Palace Casino claimed that the above payout timeframes were what customers could expect. Complaints revealed that this was not true in practice.

Mobile and user experience

There was no African Palace app, and the desktop site was incompatible with mobile devices. This is less than we’d expect from an online casino.

Customer support at African Palace Casino

African Palace Casino offered multiple customer support channels, but the support team were often uncooperative with complaints regarding payouts.

They offered support via email and multiple international phone lines. They had a 24/7 live chat function.

Responsible gambling tools

African Palace casino offered no responsible gambling tools under the “Responsible Gaming” tab in the footer on their site.

Their responsible gaming page contained only a self-assessment questionnaire and a list of qualities that responsible gamblers should possess.

A short section in their terms and conditions stated that users were “allowed to change deposit, loss or wager limits at any time” by contacting the support team. We think that making this information more accessible would have helped more players. 

Customers could request to be excluded by contacting the support team.

Withdrawals were subject to withdrawal locks, which prevented players from putting their winnings back into their casino account. 

Given African Palace Casino’s track record with withdrawals, it’s unlikely this made a difference.