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138 Casino review
138 Casino was owned by Fesuge Limited and was founded in 2012. The casino was once known for providing lots of popular video slots like Monkey Love, Amazon Adventure and Aladdin’s Legacy. It received moderately favorable reviews on large review platforms. It supported English and Chinese for players in the United Kingdom, Ireland, China and Japan. However, as of May 2025, the operator permanently closed and is no longer available to players.
How was your experience with 138 Casino?
Quick facts
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Website | www.138.com |
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Games | 100 |
Licence | Isle of Man (IOMGSC) |
Languages |
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Owner | FESUGE Limited |
Launched | 2012 |
Bonus |
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Games |
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Contact | [email protected] |
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Live Chat | Yes |
Support |
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Withdrawal Time | Up to 24 hours |
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Min. Deposit | € 10 |
Min. Withdrawal | € 20 |
Max Withdrawal | € 5000 |
Currencies |
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Did 138 Casino offer a welcome bonus?
Players at 138 Casino could previously enjoy a welcome bonus of 100% up to €100 and 100 free spins. 138 Casino operated with promo codes to activate the bonuses, so once players had entered this into their account, the welcome bonus was ready to use.
With a match bonus and free spins, players were getting the best of both worlds.
What were the terms & conditions of this bonus?
The straightforward and user-friendly terms and conditions were a big positive for the previous 138 Casino users, especially when it came to bonuses. Here is what we know about the bonus terms and conditions:
35x wagering requirements
30 days to reach wagering requirements
Bonus only available in the United Kingdom, Ireland, Singapore and Asia
Despite the bonus having many country restrictions, the 35x wagering requirements were bang in the middle of the industry standard and the time frame being 30 days made it difficult, but not impossible to complete.
As each bonus on the site required a promo code, players reported confusion about which current, active code to use.
Other bonuses that were offered
Aside from the welcome bonus, these were the other bonuses available:
Bonus Type | Offer | Wagering | Min Deposit | Time Frame |
---|---|---|---|---|
No deposit bonus | 10 free spins for new users | 40x | N/A | N/A |
Cashback | 10% weekly cashback | N/A | €10 | weekly |
Loyalty rewards | Points available for every bet | Varies depending on bonus | Varies depending on promotion | Varies depending on promotion |
Where was 138 Casino available?
Before its closure in 2023, 138 Casino was available in the following countries:
United Kingdom
Ireland
China
Japan
Restricted countries
The list of restricted countries for 138 Casino was quite extensive, being one of the significant drawbacks of the site. Here are some of the major territories where the casino was restricted:
Spain
United States
Australia
Netherlands
Italy
How safe & trustworthy was 138 Casino?
While it operated as an active casino site, 138 Casino was operating under two key licensors: the United Kingdom Gaming Commission and the Isle of Man Gambling Supervision Commission. The site was operated by Fesuge Limited, whose parent company was Sun City Gaming, which was a large iGaming operator at the time.
When it was an active casino, the site was safe, as it had legitimate regulators, such as the UKGC. However, some players complained about delayed payments despite the promise of instant withdrawals.
Safety and security
138 Casino had the required software to ensure that players were kept as safe as possible while playing on the site.
The site utilised SSL encryption and firewall technology to safeguard personal user data while users were playing on the site.
The games were also audited for fairness and transparency by TST. Unfortunately, 138 Casino never published the full audit certificate but there was enough evidence to infer that the games had been checked for fairness.
KYC and withdrawals
138 Casino had the required KYC verification processes in place before any players could make withdrawals. This included uploading the following documentation:
Photo identification (passport or driving license)
Proof of address (utility bill or bank statement issued within the last 90 days)
The verification process would usually take up to 24 hours but once the player was verified, they were able to start processing their withdrawals. It seems that a lot of players had no issues with withdrawal times, but were instead left confused with vague, inconsistent information when looking at withdrawal methods and timeframes.
What other players & reviewers said
The reviews for 138 Casino show mixed opinions, but considering the site had been operating for over eight years, there is a notable lack of reviews. Here is what players had to say about the site:
“Great games, fair payouts. Super fast withdrawal and no problems. Friendly helpful customer service. All round great casino just how it should be.”
“Excellent microgamming, personal favorite of mine. Good communication with knowledgeable staff who do a proper job and are very courteous. PAYMENTS are very swift. I withdrew at 11pm and it was processed within 2 hours. Back to card takes 2 plus days but that is the bank not 138, they are as quick as one could reasonably expect.”
Games at 138 Casino
With only around 500 games available, 138 Casino wasn’t the go-to casino for offering the most casino games. The main game category that was showcased at 138 Casino was video slots, including Game of Thrones-inspired slots, Monkey Love, Amazon Adventure and Aladdin’s Legacy.
138 Casino was known for its selection of table games, including blackjack, baccarat, craps and roulette. Users did mention a minor gripe with there only being four video poker games, despite Microgaming (one of the leading providers at 138 Casino) having plenty of games available. The four available options were Jacks or Better, All-American Poker, Deuces Wild, and Joker Poker.
138 Casino also provided live casino games, in the form of blackjack, baccarat or roulette. Users commended the professional hosts and high-quality, 4K streams.
Game providers
138 Casino had 21 game providers on their site before it closed, with one of the main featured additions to the games lobby being Microgaming. Players could experience games from Pragmatic Play, Red Tiger Gaming, Quickfire, Big Time Gaming and Triple Edge Studios.
RTP transparency
The Return to Player (RTP) information was not accessible for users at 138 Casino, meaning players would have to look for this information on game reviews. There is limited information available on whether players considered the RTP fair at 138 Casino; however, the available game statistics indicate that the average RTP was around 95%-98%, which is about average.
Available payment methods
Here is a list of the payment methods you would have found on 138 Casino.
Method | Fees | Min Deposit | Payout time |
---|---|---|---|
Visa Debit | No fees | €10 | 0-3 days |
Mastercard | No fees | €10 | 0-3 days |
Skrill | No fees | €10 | Up to 24 hours |
Neteller | No fees | €10 | Up to 24 hours |
PayPal | No fees | €10 | Up to 24 hours |
Bank Transfer | No fees | €50 | 1-5 days |
At the time, e-wallets offered the fastest withdrawals, often even receiving the money instantly. This was one of the main pros that previous customers referred to when discussing 138 Casino.
Mobile and user experience
138 Casino offered a mobile app to its iOS and Android users, which sought to provide an all-in-one casino and sportsbook experience. User reviews are generally positive when discussing the app, with comments highlighting the sleek and user-friendly interface.
All features from the desktop application are supported in the app, with the online casino still prioritising an easy-to-navigate place for users to play. The site had push notifications for offers and promotions, ensuring players weren’t missing out.
Customer support at 138 Casino
138 Casino offered two modes of customer support: live chat and email. Their live chat was available 24/7, offered a hybrid blend of AI-generated responses or real-life agents and was located on the right-hand side of the site in an easy-to-find location. There were complaints that 138 Casino only offered its customer services in English and Chinese, but apart from this, the reviews were positive.
Channel | Availability | Response Time |
---|---|---|
💬 Live Chat | 24/7 | Respond within 5 minutes |
24/7 | Up to 24 hours |
Responsible gambling tools
These were the responsible gambling tools at 138 Casino:
Self-exclusion - remove yourself from playing either temporarily (for one week, one month or one year) or permanently.
Deposit limits - set a maximum limit on the amount you can deposit on the site over a specified period.
Session limits - keep track of time while you play by setting a maximum limit for how long you’re allowed to play for.
Loss limits - set a limit for how much you are willing to lose before you end your gameplay.
Time out - similar to self-exclusion, but used for shorter periods of time (up to 24 hours).
Compared to other online casinos, 138 Casino offered a solid selection of responsible gambling tools for existing customers. Players were encouraged to reach out to customer support for advice and guidance, as this was the primary method for activating the tools on their accounts.
138 Casino Compared to other casinos
Frequently asked questions (FAQs) about 138 Casino
Did 138 Casino accept crypto as a payment method?
No, 138 Casino did not accept crypto as a payment method. The available payment methods were debit/credit cards and e-wallets.
Did 138 Casino offer instant withdrawals?
Yes, Skrill, Neteller and PayPal are all payment methods at 138 Casino that offer instant withdrawals.
What languages were available in 138 Casino?
The available languages at 138 Casino were English and Chinese.
Did 138 Casino offer a no-deposit bonus?
Yes, 138 Casino offered a no-deposit bonus consisting of 10 free spins for all new users.
Fact-checked by Eoin McMahon
Content Team Lead
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