ZenCasino Bonus & Review

ZenCasino Bonus

The staggering number of bonuses is one of Zencasino’s best features, providing regular rewards for both new and returning players. Everyone can claim daily rewards thanks to the Bonus Calendar, and the weekly tournaments let users compete for massive prizes.

The Welcome Bonus (EU/India/New Zealand/South Africa)

The full Zencasino welcome bonus is available in India, South Africa, New Zealand, and most EU countries, with a few exceptions, like Germany. It consists of four bonuses spread across your first four deposits. Once you’ve made your first deposit of at least €15, you can claim a 100% bonus of up to €200 along with 100 free spins to use on Playson games. 

Your second deposit will get you a 50% bonus of up to €200, this time requiring a minimum deposit of €20. This offer includes a further 100 free spins, and the bonus can only be used on games provided by Quickspin.

The third welcome offer features a 25% deposit bonus of up to €600 to use with Betsoft games. You can claim the final part of the welcome bonus with your fourth deposit, earning a 25% bonus of up to €1,000 for Microgaming titles. Both of these offers have a minimum deposit amount of €20.

Each part of the promotion features a 50x wagering requirement and expires after three days if not used.

The Welcome Bonus (Australia/Germany)

Players from Australia and Germany won’t be able to access the second part of the welcome offer, although they can still claim the first, third, and fourth deposit bonuses. This includes the 100% first deposit bonus of up to €200 with 100 free spins for Playson games. The 25% third deposit bonus of up to €600 for Betsoft games and the fourth deposit bonus of up to €1,000 for Microgaming titles are also available.

ZenCasino Bonus Code

No bonus codes are needed to claim any of the offers at ZenCasino. Once you’ve created and logged into your account, you’ll be able to verify your identity by providing a handful of documents. After this is complete, simply visit the promotions page and select the bonus you want in order to view its requirements and make a deposit.

VIP Programme

You can enjoy free benefits just from playing your favourite games with ZenCasino’s Loyalty Programme. As you bet, the site tracks your total bet turnover, which determines your loyalty level. There are eight levels to earn by increasing your bet turnover. Each one introduces new rewards and perks, such as decreased withdrawal times. This program is available to everyone and is a fantastic way to earn regular bonuses in the background while they play.

In addition, all players get access to wager-required free betting rounds and no wagering free betting rounds. There are also a host of extra VIP member bonuses and promotions to discover based on your level.

Levels	Withdrawal Times	Account Inactivity Limit	Cashback Bonus
1	Up to 6 hrs	N/A	10%  for losses over €500
2	Up to 5 hrs	N/A	10%  for losses over €500
3	Up to 5 hrs	N/A	10%  for losses over €500
4	Up to 4 hrs	N/A	10%  for losses over €500
5	Up to 4 hrs	N/A	10%  for losses over €500
6	Up to 3 hrs	N/A	10%  for losses over €500
7	Up to 2 hrs	Level lost if play is inactive for 1 month	10%  for losses over €500
8	Up to 1 hr	Level lost if play is inactive for 2 months	10%  for losses over €500

Games

ZenCasino users can access an impressive variety of games covering all the most popular types, from slots and table games to live dealer games and scratch cards. You can filter for the game type you’re looking for in the games lobby or search for titles from a specific software supplier. The site has games from 44 trusted studios, including big names like iSoftBet, Evolution Gaming, and Red Tiger.

Live Casino

One of ZenCasino’s best features is the large live dealers section that features 96 live games, including everything from craps and sic bo to roulette and poker. This dedicated section features games from world-renowned studios like Evolution Gaming, letting you play your favourite games online with other players in real-time.

Sportsbook

ZenCasino is strictly an online casino and doesn’t offer sports betting. Instead, the site focuses on providing a vast selection of quality casino games.

ZenCasino on Mobile

While ZenCasino doesn’t offer a mobile app, you can still access all the site features on the go using the casino mobile version. Simply search for ZenCasino in your phone’s browser to play games, make deposits and withdrawals, and claim bonuses wherever you are.

Payment Methods

The range of deposit and withdrawal options covers an impressive variety of payment types, such as cards, e-wallets, and cryptocurrencies. Everyone can find a convenient payment method to make their gaming experience a breeze.

Deposits at ZenCasino have a minimum of €15 and a maximum of €100,000. Keep in mind that if you deposit using a card, you will also need to withdraw by card. There are 13 deposit methods, including:

• VISA;
• MasterCard;
• Maestro;
• Neteller;
• Skrill;
• Sofort;
• RunPay;
• PerfectMoney;
• XMLGold;
• BitCoin;
• LiteCoin;
• Ecoin.eu;
• Bank Transfer.

Withdrawals can incur a commission fee if you want to withdraw funds that you have deposited and not wagered. You’ll need to bet an amount equal to 100% of your last deposit on slots, or 300% on live dealer games, if you want to avoid any fees. 

You can withdraw up to €10,000 per month, €5,000 per week, or €2,000 per day. Nine withdrawal methods are available, including:

• Bank Transfer;
• Visa;
• MasterCard;
• Neteller;
• Skrill;
• PerfectMoney;
• RunPay;
• Ecoin.eu vouchers;
• XMLGold.

ZenCasino Withdrawal Time

Reviewing and approving your withdrawal request can take up to six hours by default, although you can enjoy faster withdrawals depending on your Loyalty Program level. Users at levels two and three will receive their withdrawals within five hours, while level four and five users are paid out within four hours. The time period is further reduced to three hours at level six, two hours at level seven, and one hour at level eight.

Customer Support

If you have a ZenCasino account, you can access 24-hour support by creating a ticket detailing your issue. You can also get in contact via email at [email protected]. Unfortunately, these are the only ways to contact the site’s support team, as there are no phone or live chat options.

ZenCasino License

ZenCasino is licensed through its parent company, RR Investments N.V., with gaming license No. 8048/JAZ2015-046. RR Investments N.V. is registered under the laws of Curacao with registration No. 137866 at Heelsumstraat 51 E-Commerce Park, P.O. Box 423, Curacao. The company also holds a gaming license from AntillePhone N.V.

Problems with ZenCasino

The most noticeable issue with ZenCasino is the lack of ways to contact customer support. Live chat is a standard feature on many online casinos, and its addition would make solving issues much faster. The site also doesn’t offer phone support, which could inconvenience some users.

Withdrawal fees can also be a problem for many players, although they can be avoided by only depositing amounts that you know you will bet in full. New users will also have to wait longer for withdrawals than other players who have reached a higher loyalty level.