SpinHill Casino Review

Did Spinhill Casino Offer a Welcome Bonus?

The Spinhill Casino welcome bonus offered newly registered members the chance to spin a bonus wheel. The wheel awarded deposit match bonuses up to 1,000% with a maximum bonus of £2,000. This is quite an unusual format compared to what we normally see at online casinos, and would have been intriguing to new players.

What Were the Terms & Conditions of This Bonus?

As this offer was a little unusual, players would have needed to read the terms and conditions carefully before accepting:

• A minimum deposit of £10 was required to access the bonus wheel.

• 65x wagering requirements were applied to any bonus funds received.

• There was a maximum conversion on this bonus, equivalent to your lifetime deposits or a maximum of £250.

• If a player didn’t log in to their account for more than seven days while the bonus was active, any bonus funds would be forfeited.

Other Bonuses That Were Offered

Spinhill Casino offered new and existing players plenty of reasons to stick around with frequent promotions, as well as tournaments and one-off prize draws. However, the high 65x wagering requirements applied to all bonus funds and free spins winnings

🎁 Bonus types	💝 Bonus offer	🎲 Wagering	💸 Min deposit	⌛ Time frame
Welcome offer	Bonus wheel to win a deposit match up to 1,000%	65x	£10	-
Twice Daily Rewards Reel	Free spins	65x	No deposit required	-
Fluffy Fridays	Up to £1,000	65x	No deposit required	-
PRO Free Spins	50+ free spins	65x	£20	-
Turbo Reel	50-500 free spins	65x	£100	-
Weekly Happy Hours	Up to 500 free spins	65x	No deposit required	-

How Safe & Trustworthy Was Spinhill Casino?

With a valid licence from the UK Gambling Commission (UKGC), one of the strictest online casino regulators in the industry, players could feel safe at Spinhill Casino. 

Safety and Security 

The UKGC imposes certain regulations on its casinos to guarantee safety and security, especially when it comes to data handling. Players’ transactions were encrypted using the most up-to-date software. The casino’s games were all from independently tested providers, ensuring the outcomes were always fair.

KYC and Withdrawals 

To comply with the UKGC’s anti-money laundering regulations, Spinhill Casino required users to complete Know Your Customer (KYC) checks before making their first withdrawal. Players had to verify their identity by uploading:

• A valid form of ID (passport, driving licence)

• A recent utility bill dated within the previous three months

The casino reserved the right to request additional documentation before processing the request. Many users mentioned a drawn-out verification process that delayed their withdrawals.

What Other Players & Reviewers Said

Alongside complaints about the KYC checks, Spinhill Casino reviewers mentioned issues with withdrawals and slow responses from customer support. However, some users enjoyed their overall experience on the site, praising the game variety and ease of navigation.

“I think it has a good selection of games and an interesting layout…”

“The good thing about this site is that it is easy to register and the featured slots are displayed on the homepage. It is also a good thing that is that the site is easy to navigate…”

“Terrible experience with this casino. Customer service is basically non existent.. takes three days for each email reply, so if you have a question, it will take a few weeks to get answer after going back and forth. They make things really difficult for customers to do anything apart from deposit…”

Games at Spinhill Casino

Spinhill Casino had a wide range of games for players of all different tastes. There were over 1,200 slot titles as well as a decent selection of table games, bingo rooms and a live casino. The site had many of the most popular games like Big Bass Bonanza, The Dog House and Eye of Horus.

Game Providers

Spinhill worked with many of the biggest providers in the industry to offer such a varied game library, including:

• NetEnt

• Pragmatic Play

• Yggdrasil

• Playtech

• Play’n GO

RTP Transparency

The Return to Player (RTP) rate of a game tells a player the average amount they can expect to see returned on their bets over a long period of play. Spinhill Casino didn’t display this information, but players would have been able to find it in the settings menu of individual titles.

Available Payment Methods

Spinhill Casino accepted a small range of payment methods, including debit cards, e-wallets and bank transfers.

❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time
Debit cards (Visa, Mastercard, Maestro)	£2.50 per withdrawal	£10	2-5 working days
PayPal	£2.50 per withdrawal	£10	24-48 hours
Skrill	£2.50 per withdrawal	£10	24-48 hours
Neteller	£2.50 per withdrawal	£10	24-48 hours
PaysafeCard	N/A	£10	Unavailable
Pay By Mobile	£2.50 per deposit	£10	Unavailable
Bank Transfer	£2.50 per withdrawal	£10	1-5 working days

Mobile & User Experience

Spinhill Casino didn’t have dedicated apps for players who preferred playing on mobile devices and the site was rather dated, so it didn’t run smoothly on mobile devices. The desktop version was slightly better, although there were occasional lags and glitches during gameplay.

Customer Support at Spinhill Casino

The only way to contact the customer support team at Spinhill Casino was via email, and responses typically took 24-48 hours to come back. There was no live chat, although there was a detailed FAQs page for the most common queries.

Responsible Gambling Tools

To help players keep on top of their gaming habits, Spinhill Casino provided an array of responsible gambling tools that could be set up directly within an account:

• Deposit limits

• Reality checks

• Time-out

• Self-exclusion

Ideally, casinos should offer more restriction tools, like wager or loss limits and session limits, to give the best possible support to vulnerable players.