SpinGenie is an online casino operated by the Bear Group Limited. The operation is based in Guernsey and offers gambling services to the gambling market in the United Kingdom. The casino is well regulated and licensed for the strict UK jurisdiction, offering fair gaming and promotions to players in English.
Aside from the run of the mill casino games offered by most online casinos, SpinGenie offer access to a whole range of Spingo exclusive games, for those who enjoy both bongo and slots play.
The site mascot is a Genie, who is there to guide you on a magical ride through the hundreds of game titles available across the casino content spectrum. The site is well set out with clear navigation through the menus, though the games filtering could be a bit more user friendly. The site is uncluttered, making it easy to make head or tail of what you are doing.
WELCOME PACKAGE AND PROMOTIONS
Spin Genie offers a handy welcome package to those who want to play slots and Slingo games on the site. It incorporates a 200% Match Deposit up to £50.
For a deposit as little as £10, you could claim the offer and receive double your deposit as free funds to play with. Unfortunately, the offer is only available to UK customers, who must be 18 years or older to play. Players can claim up to £500 in prizes from the bonus after satisfying wagering requirements of 50x bonus.
- Other Promotions: From time to time the casino offers various distinct promotions and tournaments. There is never a very big selection available though.
- VIP Program: The casino offers its most loyal customers extra privileges. However, before you can become a VIP, you will need to spend like one. The casino will notify you if you meet the requirements. The benefits of either VIP or Platinum VIP status include: Regular Cashbacks, Faster Withdrawals, Exclusive Support, Personal Account Manager, invites to special events, Birthday Gifts, and more.
GAME SELECTION IN SPINGENIE
The game selection is one of the most important sections of any online casino, as this is where all the action is undertaken and all the winning is done. Fortunately, SpinGenie is not lacking in this department.
SpinGenie delivers over 600 game titles by some of the best names in the business, such as NetEnt, Leander games, IGT, Realistic Games, Blueprint Gaming, Evolution Gaming, SG Digital, Barcrest, and more.
For your entertainment value, you will be able to find a great selection of a wide variety of casino games, including:
- Slots: Slots incorporate high stakes action with rolling reels. Expect to find a large selection of video slots, classic slots, Vegas slots, and more, with volatility levels ranging from very low to very high.
- Table Games: Your favourite casino table games like roulette, baccarat, blackjack, and poker, have been modified for virtual gameplay, powered by a Random Number Generator for fair results.
- Live Casino Games: Enjoy a tremendous selection of live dealer games, extended by Evolution Gaming. Play Dreamcatcher, Poker, Blackjack, Baccarat, and Roulette with real hosts and proper cards and gambling paraphernalia. There are no RNGs in this form of gaming.
- Jackpot Games: A special selection of progressive jackpot slots have been separated onto a special menu for high rollers and high stakes players.
- Slingo Originals: Slingo is an exclusive hybrid game; a mix between slots and bingo.
- Instant Win Games: For other casino action, have a look at the casino’s instant win category for something a little different from the norm.
PAYMENT METHODS ACCEPTED
Online casinos usually have quite an array of payment methods available on site for players to use conveniently. Being a UK focused site, this casino has been able to narrow its methods down to only a handful of ways to transact to and from the casino.
Unfortunately, e-wallets, vouchers, and bank transfers are not accepted at the vendor, but only Visa, Mastercard, Visa Electron, Maestro, Boku, and Pay via Mobile.
These above payment solutions are equipped to transfer your pounds onto your profile so that you can place wagers. Once wins are made, you will need to wait for between 24 to 48 hours for the casino to process the payout request. Once funds have been released, further delays may be expected, dependent on the withdrawal method you have used. Card transactions can take up to 3-5 days.
Please note that as a UK Gambling Commission Casino, SpinGenie is very strict on its KYC verifications. Your account details and identity must be verified on your first withdrawal and at other random times throughout the life of your account. These verifications can take up to 72 days to complete if you are complicit with the requests to provide documentation.
With a poor FAQ section on the site, you may need to contact support via either Live Chat from the site portal, or via email on email@example.com, or call 01597 737306. Here, you will be able to speak to a friendly and competent English speaking agent, who will be able to advise you on your queries. The help centre is restricted to working hours from 8 am to 12 am each day of the week.
Email queries can take longer to process, but you can expect a resolution/answer within 3 days.
LICENSE AND REGULATORY BODY
SpinGenie is far from being a rogue casino or untrusted sight. It is rather well regulated by the Alderney Gambling Control Commission and the UK Gambling Commission, two extremely strict regulatory jurisdictions.
The protocols and processes invoked upon casinos in this jurisdictional area ensure that players can expect:
- Safe Gaming: All UKGC sites must be secured by multi-layer encryption to safeguard player’s information and money. SpinGenie uses top 128-bit Secure Socket Layer (SSL) encryption protocols on their site to keep you and your data safe.
- Fair Gaming: Virtual gaming titles are often managed by special random number generator software to produce fair and random outcomes in each game round. By legislation, this software must be audited by independent auditing companies on a regular basis. You can therefore guarantee that your gaming experience on this site is fair.
- Responsible Gambling: To ensure that ‘Fun’ remains a part of the game and that problem gambling does not persist, Spin Genie is obligated to institute Responsible Gambling protocols and tools to help alleviate the risk posed to vulnerable and under aged gamblers.
CONCLUSION OF SPINGENIE CASINO
SpinGenie offers a safe and reliable casino platform to all those who frequent the page. Unfortunately for all other players, the casino has opted to focus on the British market, servicing only their currency and language and offering bonuses to UK residents only.
British players will find a decent selection of games from notable game providers, but all other aspects of the services offered on the site (support, payment methods, and bonuses) are mediocre when compared to bigger brands on the market.