PoleStar Casino review 2025

Quick facts about PoleStar Casino

Key Information
🌐 Website	https://polestarcasino.com	💼 Company	NovaForge LTD
📅 Launched	2022	🪪 Licences	Gaming Board of Anjouan
🌍 Countries	Multiple territories	🪙 Currencies	EUR, HUF, NOK, PLN, NZD, CAD, USD, BRL, AUD, CHF, ZAR + crypto options
🎁 Bonus codes	Up to €500 + 200 free spins - no code	💝 Other bonuses	Star Journey, Bonus crab
🎰 Games & features	Live casino, bonus buys, slots, jackpots, instant games	🎲 Number of games	4,000+
📲 Mobile	No app, optimised for mobile	🕹️ Software providers	Yggdrasil, Play’n GO, Penguin King +113
💸 Minimum deposit	€20-€30	💸 Payout days	Within three business days
💬 Customer support	Live chat, email	✉️ Contact email	[email protected]

Is there a welcome bonus for September 2025?

Yes - the PoleStar Casino welcome bonus offers new customers 100% up to €500 and 200 free spins - that’s more free spins than some of the best bonus casinos offer. 

There’s a few requirements on the bonus and the spins are released in batches of 20, so whilst it’s generous, it’s not the most straightforward. Don’t worry - we’ll break it down for you in the next section.

What are the terms and conditions for this welcome bonus?

The terms for the PoleStar welcome bonus are clear, but a little lengthy. We read through it so you don’t have to, and here’s what we found.

Casino Bonus Terms

⚖️The minimum deposit for the PoleStar Casino sign up offer is €20.

⚖️The wagering requirements are 35x the initial amount of the deposit and bonus received - for example, if you deposited €20, the requirement would be (20 + 20) x 35 = €1400.

⚖️You have ten days from receiving the bonus to meet the requirements. 

⚖️You’re not allowed to place single bets above €5 before the requirement is met.

⚖️Slots, apart from the excluded games, scratchards and Keno contribute 100%; for live, table and card games, plus video poker and plinko, it’s only 10%.

⚖️Different games contribute different amounts towards the wagering requirements. Four, including monopoly, contribute 50%, Five, such as pinball, contribute 10%. 34 are excluded, including Joker Pro and Dogs’ Street.

⚖️An additional 582 games are prohibited when there is an active bonus on your account, including Black Horse Deluxe and Sonic Reels. Make sure to check this list in their bonus terms before playing.

Free spin terms

⚖️Each free spin is worth €0.10 and will be added in batches of 20 per day for the first ten days.

⚖️They do not roll over if unused and will expire by the end of the day

This bonus is not available in Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia.

How to use your promo code and unlock your bonus

A PoleStar Casino bonus code is not needed to claim this offer. Here’s how our team member registered and claimed the bonus.

1. Follow the link to the PoleStar casino welcome bonus and click “Join Now”.

2. Select the “Welcome Bonus” option then enter your name and create a username and password.

3. Enter your full name and email address.

4. Enter your address, currency, country and currency for your payment method. These may be cross referenced with your documentation later for KYC (Know Your Customer) checks. 

5. Proceed to your account, locate the “Profile” section where you can activate the free spins and the deposit bonus.

Other bonuses for new and existing players

Once you’ve cleared the wagering requirement of your first PoleStar Casino bonus, why not try another PoleStar Casino promo?

🎁 Bonuses offered	💝 Bonus offer	🎲 Wagering	💸 Min deposit	⌛ Time frame
Star Journey	Free spins and up to 1,000	40x	€20	N/A
Bonus Crab	Cash rewards, bonuses, free spins and coins	1x-50x	€10	10 days

⭐Star Journey⭐

Earn gifts, coins and constellations to progress through the levels and win up to €1,000.

⭐The wagering requirements of the bonus received and of winnings from free spins are 40x.

⭐Unlocking the 60th level will earn you a €1,000 cash prize, which has a wagering requirement of 1x on sports or casino games.

🦀Bonus Crab🦀

Deposit €10 and have a try at the Bonus Crab Claw Machine, where you can win cash rewards, bonuses, free spins, or coins to spend at the site’s shop.

🦀Cash rewards are subjected to the regular deposit requirement of x1 wager before withdrawal.

🦀Bonuses are subjected to a x50 wagering requirement, and the maximum amount that can be released is x5 the bonus amount.

🦀Winnings from free spins will be subjected to a x40 wagering requirement.

🦀The maximum bet when playing with bonus money is €5.

In addition to these, PoleStar casino offers weekly challenges - check their website to see what’s up for grabs right now.

Welcome bonus for UK players

PoleStar is not available in the UK. We’ll update our page if PoleStar expands its operations to the UK, so check back from time to time. 

Welcome bonus for Canada players: Up to CA$750 + 200 Free Spins

The PoleStar Casino sign up offer for Canadian players is 100% up to CA$750 + 200 free spins. It is structured the same as the offer listed above and you claim it using the exact same steps. 

The minimum qualifying deposit is CA$30 and the wagering requirements are 35x the initial amount of the deposit and bonus received.

PoleStar Casino no-deposit bonus

As of August 2025, there are no PoleStar Casino no-deposit bonuses available. If that’s what you’re looking for, why not check out one of the best no-deposit bonuses we found this month.

PoleStar Casino cashback bonus

There are currently no casino cashback bonuses available. We hope to see some soon - if we hear of a PoleStar Casino promo code for cashback bonuses we’ll update this page, so make sure to check back from time to time.

VIP member bonus

There are five VIP levels at PoleStar Casino:

🥉Bronze

🥈Silver

🥇Gold

🏆Platinum

💎Diamond

VIPs at PoleStar Casino get access to:

👑Exclusive gaming conditions

​​👑Higher withdrawal limits

👑Faster withdrawal processes

👑Exclusive promotions

👑Personal manager (Platinum and Diamond only)

👑Cashback (5% at Gold, 10% at Platinum, 15% at Diamond)

Your VIP status is determined by your activity from the 90 days prior.

Tips for maximising the bonus code rewards at PoleStar Casino

With such a high wagering requirement of 40x deposit PLUS bonus, we recommend low-medium volatility slots with an RTP of at least 96% to make your balance last. 

Where is PoleStar restricted?

Due to legal restrictions, players from the following countries may not register or play at PoleStar Casino:

• Belgium

• Denmark

• Estonia

• Malta

• Netherlands

• Sweden

• UK

• USA

For the full list of restricted countries, please check the PoleStar Casino website.

How safe and trustworthy is PoleStar Casino?

We know your safety is your top priority when choosing an online casino - that’s why it’s ours too.

You can read about our complete methodology, but it all comes down to three main things:

🦺Regulators

🦺Terms and conditions

🦺Responsible gaming information

Safety and security - Checked on September 4, 2025

At CasinoTopsOnline, we understand that you only want the safest online casinos. Using our tried-and-tested formula, we’ve awarded PoleStar a safety and security rating of 7.4/10.

PoleStar Casino is licensed by the Gaming Board of Anjouan, and displays all licensing information at the footer of the page.

The terms and conditions can also be found here, and are clear and easy to navigate.

The only thing bringing this rating down is PoleStar’s limited responsible gambling information. They are easily accessible but lack actionable resources, and will be discussed later in this guide.

KYC and withdrawal - Checked on September 4, 2025

Like all licensed online casinos, PoleStar Casino may ask you to verify your source of funds for deposit and withdrawal purposes. You will have to provide ID which includes but is not limited to:

• Proof of ownership of the payment method

• Transaction history of the payment method

• Proof of residence (utility bill, bank statement, rental agreement)

• Properly certified ID (passport, driving licence, identity card)

Users have 30 days after the request is made to provide any documentation, at which point they state they may permanently close your account. 

PoleStar Casino typically completes these checks between 24-48 hours after the documentation has been sent.

What other players and reviewers say - Updated on September 4, 2025

Reviews of PoleStar Casino are fairly limited due to how young the site is - here’s what people have been saying:

Games at PoleStar Casino

PoleStar Casino offers an incredibly strong catalogue of games, including popular slots like Book of Dead and Big Bass Bonanza. Here’s a few of our top picks to get you started:

Book of Dead: Play’n GO takes us to the heart of Ancient Egypt with one of their most popular slots, Book of Dead. Considering the abundance of free spins on offer and thrilling high volatility gameplay, no wonder it’s still popular nearly ten years after its release. 

Big Bass Splash: Relive the excitement of Pragmatic Play‘s famous bonanza with Big Bass Splash - this time, with scatter assist and monster trucks. This high volatility slot offers a high RTP of 96.71% through its easygoing gameplay, and consistently earns high ratings online.

Gonzo’s Quest: Join our hero in his search for El Dorado with NetEnt’s classic, Gonzo’s Quest. Its avalanche reels feature and RTP of 96% keep players coming back, and NetEnt’s use of HTML5 technology makes this game great on mobile too.

Wealthy Frog: Take yourself back to the golden age of casinos with Pragmatic Play’s Wealthy Frog. With a nostalgia value even higher than its 96.5% RTP, this game is truly a modern classic.

Is there a wide range of providers available?

Absolutely - and it’s one of PoleStar’s biggest strengths.

PoleStar hosts games from a staggering 116 providers, including Play’n GO, Yggdrasil and Pragmatic Play. 

If you want even more variety, PoleStar Casino offers exclusive games such as Cyber Wolf, 3 Pots of Lunar Wolf and John’s Book.

Popular Megaways slots

There’s no way to sort by some game types on the PoleStar Casino homepage. We found 42 Megaways slots, including Almighty Bear Megaways, Big Bass Bonanza Megaways and Big Cat Rescue Megaways.

Online slots

A significant number of the 4000+ PoleStar casino games are slots. These are from 116 providers, so variety is never an issue - whatever you’re looking for, you’ll find something at PoleStar Casino.

The site lets you filter by some game types, certain features, or by what’s popular right now. This makes their huge amount of content easily traversable, and helps players either find what you’re looking for or lead them to their next favourite game. 

There is also a search feature for the site’s providers, making the huge variety more accessible.

RTP transparency

RTP transparency is a little inconsistent across PoleStar Casino’s site. Many games have RTP information in the “Help” section of the page, but some slots omit this so players may have to dig a little deeper.

Many games have demo versions so you can experience how the gameplay feels without wagering any actual money.

Blackjack

PoleStar Casino offers a staggering 384 Blackjack games. This includes variants such as Super Boost Blackjack and VIP blackjack lobbies. 

Roulette, poker and other table games

Roulette players have a choice of 211 games including Classic Auto Roulette, Quantum Roulette and a huge selection of live lobbies.

There’s a good variety of languages on offer throughout the PoleStar live casino roulette games, including English, Portuguese and Spanish.

Once again, PoleStar live casino does not disappoint, with 132 baccarat variants on the site - o including Super 6 Baccarat Live, Lightning Baccarat and Mega Baccarat.

Poker players can choose from 43 casino poker games - including Aces & Deuces Bonus Poker, 4 Of A Kind Bonus Poker - and 16 live poker rooms.

Crash games

There’s no way to filter by crash games at PoleStar Casino. By trawling through, we found 31, such as Cricket Crash, Batman Crash and Big Bass Crash.

Sweepstakes and social casino games

A sweepstakes casino allows players to try out the online casino experience without wagering any actual money. PoleStar Casino functions using real-money deposits and withdrawals. If you’re looking for a social casino, you’ll need to try elsewhere - check out our list of top sweepstakes casinos this month.

PoleStar Casino unique features

PoleStar’s standout qualities are the live elements on the homepage. Live countdown banners promote seasonal features and the Slots of the Week in your region.

By far the most unique feature is the rolling banner of slots, which shows small anonymised popups of who’s winning on which games right now. Underneath, watch the total jackpot rise by the second and navigate to hot jackpot games right now.

These features give a great feel of what’s happening elsewhere on the site, and create a nice sense of community with other players. 

Deposit and withdrawal methods

Safe and fast withdrawals are a key component of the best online casinos. Here’s everything we found:

💸The minimum deposit across all payment methods is €20 except for bitcoin, which is €30.

💸Withdrawal requests are worked through within three business days of the request. The payment team works 6AM-5PM Monday to Friday, so weekends will likely interfere with your withdrawal payments. 

💸Where possible, withdrawals will be carried out through the deposit method.

💸Minimum and maximum amounts that can be processed may vary between transaction based on your account level and payment method.

PoleStar accepts a variety of popular payment methods including Skrill, Neteller and Bitcoin. Here’s a summary of all the banking methods available:

Banking Method	Fees	Mindeposit	Payout times
E-Wallets (Skrill, Neteller and more)	0%	€20	Within three business days
Bitcoin	0%	€30	Within three business days
Visa, Mastercard	0%	€20	Within three business days
Bank transfer	0%	€20	Within three business days

Withdrawal limits are determined by your VIP status:

	Maximum withdrawal (€ per day/month)	Maximum withdrawal (CA$ per day/month)
VIP level 1	500/7,000	750/10,500
VIP level 2	500/10,000	750/15,000
VIP level 3	800/12,000	1,200/18,000
VIP level 4	1,000/15,000	1,500/23,000
VIP level 5	1,500/20,000	2,300/30,000

PoleStar Casino on mobile

PoleStar Casino does not have a mobile app. Players online say the site works well online, so we decided to put that to the test:

Without going into unnecessary detail, that’s a reasonable page loading time. There are still a couple of formatting issues with where the buttons are on the page, so a future PoleStar Casino App would improve the user experience.

User experience and site performance

At CasinoTopsOnline we know exactly which elements make the best online casinos - and that players need a website that can keep up with them. We ran a few tests, and here’s what we found:

What works well:

• Page does not request geodata or notification permission

• Avoids third party cookies

• Consistent performance between mobile and desktop

What needs work:

• Main content takes a little while to load

Customer support

PoleStar Casino live chat is available 24/7. For more complex inquiries, email [email protected].

Channel	Availability	Response Time	Resolution
💬 Live Chat	24/7	Under one minute	Under three minutes
✉️ Email	24/7	Within 24 hours	One day

When we reached out to their live chat operator we were connected to an operator in under a minute. The service was helpful, polite and incredibly fast.

Impressively, the PoleStar Casino live chat is available in all twelve languages the site supports. We contacted the French speaking PoleStar live chat, and the service was just as polite, helpful and fast - we were connected in under a minute and our query was resolved in under three minutes. 

Responsible gambling tools at PoleStar Casino

PoleStar’s responsible gambling resources leave a lot to be desired. The only tool offered is the ability to make a self-exclusion request to customer service, which can take up to 24 hours to come into effect.