Aurum Palace Casino review

Did Aurum Palace Casino offer a welcome bonus?

Yes, there was an Aurum Palace welcome bonus for all new players over the first two deposits:

• First deposit: 100% match deposit plus 30 free spins on Quickspin’s Crystal Prince

• Second deposit: 50% match deposit

There was an additional match bonus on a player’s third deposit of 150% and 70 free spins, subject to a higher minimum deposit of €20. This wasn’t advertised as part of the welcome package, but was automatically applied to users’ accounts.

What were the terms and conditions of this bonus?

Let’s take a closer look at the terms and conditions of this bonus to see whether it was as generous as it seemed:

• A minimum deposit of €10 was required to unlock each bonus.

• The wagering requirements were 40x the deposit and bonus money, but the 30 free spins were wager-free.

• Two promo codes were needed for these bonuses: AURUM1 and AURUM2.

Wager-free winnings on the free spins would have been a huge draw, although the match deposit wagering requirements being applied to the deposit and bonus funds mean they were effectively doubled and this would have been much less appealing.

Other bonuses that were offered

We couldn’t find any information about other bonuses offered at Aurum Palace Casino.

Where was Aurum Palace Casino available?

Aurum Palace Casino was accessible to players in multiple territories such as Ireland, Finland and Malta.

Restricted countries

Due to legal regulations, certain countries were restricted from accessing Aurum Palace Casino, including:

• United States

• United Kingdom

• Denmark

• France

• Spain

How safe and trustworthy was Aurum Palace Casino?

Aurum Palace Casino held a valid licence from the Malta Gaming Authority (MGA). The MGA imposes strict regulations on its casinos to protect players from unfair treatment.

Safety and security

Aurum Palace Casino took player safety seriously and secured all data and transactions using industry-standard encryption software and firewalls. All games were certifiably fair as the casino used random number generators to determine outcomes.

KYC and withdrawals

We could not find details about the Know Your Customer (KYC) process at Aurum Palace, but as a casino regulated by the MGA, it would have been required to verify users’ identities before their first withdrawal.

What other players and reviewers said

As the casino wasn’t open for very long, there aren’t many reviews online about the experience of playing there. However, in the reviews we were able to find, players mentioned appreciating the streamlined layout, making the site easy to navigate and the variety of games on offer. Some reviewers highlighted issues with payments taking longer to process than advertised for VIP members.

Games at Aurum Palace Casino

With a library of over 2,000 games, Aurum Palace Casino offered something for all tastes, whether you were a fan of slots, table games or live dealers. The site had many fan-favourite slot titles, including Big Bass Bonanza, Gonzo’s Quest and The Dog House, alongside a range of blackjack, roulette, baccarat and video poker games. Aurum Palace’s live casino section was powered by Evolution Live, which ensured high-quality streams.

Game providers

There were games from many of the top-rated software providers, including:

• Quickspin

• Pragmatic Play

• Microgaming

• Evolution Gaming

• Betsoft

RTP transparency

Like many online casinos, Aurum Palace didn’t list the RTP of its games. Instead, users needed to search within the settings of individual titles to find this information.

Available payment methods

Category	❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time
Debit/credit cards	VISA / Mastercard	None	€10	1-5 business days
E-wallets	Skrill, Neteller, Bancontact, ecoPayz	None	€10	Up to 24 hours
Bank transfers	Trustly, EPS, Sofort, iDEAL, SafetyPay	None	€10	1-3 business days
Prepaid vouchers	PaysafeCard, CashtoCode	None	€10	Unavailable

Speedy withdrawals, especially via e-wallets, would have made Aurum Palace Casino an appealing choice for many players.

Mobile and user experience

The Aurum Palace Casino site was stripped back, much less cluttered than some online casinos, making for smoother navigation and a better user experience. While there was no dedicated Aurum Palace app, the site ran just as well on mobile browsers, as many of the games were mobile-compatible.

Customer support at Aurum Palace Casino

Aurum Palace Casino had a 24/7 live chat, so agents were always on hand to answer any queries that players had. For more detailed questions, there was a support email that was monitored 24/7. Replies were prompt and helpful. Alongside this, there was an extensive FAQ section on the site for common queries.

Responsible gambling tools

We couldn’t find any details about the responsible gambling tools offered at Aurum Palace Casino. As a casino regulated by the MGA, Aurum Palace would have had to offer self-exclusion. The site was registered with GamCare and Gamblers Anonymous, meaning resources and support were available to players who needed them.