Aconcagua Poker review 2025

Does Aconcagua Poker offer a welcome bonus?

No, Aconcagua Poker doesn’t currently offer any welcome bonus to welcome new players. This is very unusual and a real dealbreaker. We like to see casinos investing in their new players and making their sites inviting. Aconcagua Poker has grown very slowly as a result of this, and poker rooms are often underfilled or empty when you try to play.

Other bonuses for new and existing players

Aconcagua Poker doesn’t offer any promotions to new or existing players.

Where is Aconcagua Poker licensed and available?

Aconcagua Poker holds a licence from the Spanish Directorate General for the Regulation of Gaming (DGOJ), which is not a well-known or reputable licensor. This means fewer regulations are in place to protect players. The site is only accessible in Spain and is often visited by players in Central and South America despite not having a local licence.

Is Aconcagua Poker safe and trustworthy?

While players can test out the slots through their web browser, most of the other casino games require you to download software onto your computer or an app onto your phone. We would not recommend this, as Aconcagua Poker is not adequately regulated.

Safety and security

We couldn’t find any indication that the site, software, or apps use secure encryption to protect player data. This is a key concern, as Aconcagua Poker handles many transactions every day. There are multiple complaints about fairness from users who were dissatisfied with their experience.

KYC and withdrawals

To complete their Know Your Customer (KYC) checks, Aconcagua Poker requires a lot of very sensitive information from its users. This includes the player’s full address, email, phone, and tax residence code.

What other players and reviewers say

Aconcagua Poker has received many negative reviews from players. From complaints around a glitchy app that either won’t open or keeps crashing, to dissatisfaction around the quality and size of the player pools, users are not recommending Aconcagua.

⭐️

“It won't let me open the app. I've been trying everything for 10 days and all I get is an error. I've never been able to play.”

Games at Aconcagua Poker

As Aconcagua Poker is primarily focused on offering poker rooms, they have a very small library of just over 200 games. There are none of the recognisable names players are used to finding at their favourite online casinos. You can, however, find poor imitations of some of these, as well as some outdated games that need a refresh.

RTP transparency

The RTP rate indicates the average amount you could see returned on your bet over a long session. It’s a helpful indicator of your odds. Aconcagua Poker has chosen not to list this information anywhere on its website, making it harder for members to determine their best play.

Payment methods at Aconcagua Poker

⛓️Category	❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time	Issues
Bank Transfer		None	$10	Up to 3 days	SEPA only, not immediate deposit
Debit / Credit Card	VISA, Mastercard	None	$10	Unclear	Unspecified withdrawal times
E-wallet	Skrill, Neteller, Astropay	None	$10	Up to 3 days	Slower payments than promised

Mobile and user experience

As the website isn’t Aconcagua Poker’s main focus, it doesn’t offer a smooth experience for playing the available slot titles. It can be slow to load, and users have reported games crashing. The Aconcagua Poker mobile app isn’t much better. It is difficult to navigate and routinely suffers technical problems. We recommend you check out our list of the best mobile casinos for a better experience.

Customer support at Aconcagua Poker

Aconcagua Poker provides three channels for customers to get in touch. Players can send an email, call the helpline, or use the live chat function. While all of these are supposed to be 24/7, responses are very slow outside of core evening hours for South American time zones, which is the middle of the night for Europeans. The responses aren’t particularly helpful, and you have to go back and forth with agents before getting an adequate solution.

Responsible Gambling Tools

Aconcagua Poker offers players a few responsible gaming tools:

• A self-assessment questionnaire

• Access to playing history

• Self-exclusion

• Links to support services

All members automatically have a €600 per day deposit limit applied to their account, although this limit can be changed or deleted at any time. We like to see casinos provide more specific responsible gaming tools, such as wagering and loss limits or the ability to initiate cooling-off periods.