MyChance casino review

Did MyChance offer a welcome bonus?

Prior to closure, new players at MyChance could receive a 100% deposit match bonus up to $600 plus 250 free spins.

What were the terms and conditions of this bonus?

There is no public information regarding the terms and conditions of the MyChance welcome bonus, but the general bonus terms were very fair.

Unless otherwise stated, bonuses at MyChance would be subject to a 1x wagering requirement. This is far lower than the industry standard of 30x–35x and made them even more appealing than some of the best bonus casinos at the time.

Players could bet a maximum of €5 while a bonus was active on their account, which is fairly typical for casino bonuses.

Other bonuses that were offered

MyChance offered a variety of bonuses, including deposit matches and free spins promotions, during its years in operation.

Where was MyChance available?

MyChance was licensed by the Curaçao Gaming Control Board to operate in multiple territories.

How safe and trustworthy was MyChance?

MyChance was licensed and regulated by the Curaçao Gaming Control Board and operated under the Licence No. OGL/2024/763/0244. This is an internationally recognised gambling authority which guarantees a level of regulatory oversight.

Despite this, the Curaçao iGaming licence isn’t as reputable as other gambling certifications. It should be noted that some players online expressed concerns over delayed payments.

Safety and security

The MyChance website was protected using TLS encryption, which kept its users’ personal and financial data safe from attacks. All deposits and withdrawals were secured with Payment Card Industry Data Security Standard (PCI DSS) compliant payment methods.

MyChance’s privacy policy was clear and concise, and could be found in the footer of the page.

KYC and withdrawals

MyChance reserved the right to carry out Know Your Customer (KYC) checks on all players. This was to comply with anti-money laundering regulations. The casino only accepted colour copies of identification documents.

Some players reported lengthy verification processes. One unhappy customer complained of delay tactics when they reached out to support.

What other players and reviewers said

MyChance received mixed reviews during its years of operation. Here’s what we found players saying on trusted review platforms:

“Nice Casino with excellent customer support. Bonus wagering is a little high, however max bet is 10 Euro… Its easy to navigate on there site and they have a good selection of slots. Most importantly the KYC and financial department is working fast. Verification was done within 3 hours”

“I played at MyChance Casino, did everything correctly, and requested a withdrawal. Then a complete odyssey ensued: Time and again, my documents were supposedly not received, then suddenly they said they were there, then something was wrong again – even though I had submitted everything exactly as requested… After more than a week, countless inquiries and some pressure, the payment finally came through… The payout worked – but only after a lot of stress”

Games at MyChance

MyChance offered over 800 games, including:

• Video slots

• Classic slots

• Fruit machines

• Stacked wild slots

• Jackpot slots

• Vegas slots

• Video poker

• Blackjack games

• Live casino games

• 3D slots

The homepage listed the most popular slots, including Gates of Olympus and Big Bass Bonanza.

Game providers

MyChance offered games from popular providers such as Play’n GO, Pragmatic Play, Novomatic, NetEnt and Yolted.

Players complained that there was no way to filter games by providers. MyChance later relaunched with many improvements, including better page navigation tools that solved this problem.

RTP transparency

Return To Player (RTP) is a theoretical percentage of how much a game should pay out over an extended period of time.

MyChance games all ran on Random Number Generators (RNGs), which were regularly tested and certified by third-party independent authoritative establishments.

Available payment methods

Deposits could be made using credit cards, including Visa, and multiple cryptocurrencies.

Payments could be made in four fiat currencies: EUR, NZD, CAD and AUD.

Along with Bitcoin, MyChance facilitated payments through 10 other popular cryptocurrencies:

• BCH

• LTC

• ETH

• USDT

• XRP

• TRX

• DOGE

• BNB

• USDC

• ADA

Mobile and user experience

There wasn’t a MyChance app. This was somewhat disappointing, since the modern interface and extensive crypto support would have attracted players who preferred to play on handheld devices.

One customer reported that the game lobby was glitchy on their iPhone, and they had to pinch the screen to get the page elements to fit.

Customer support at MyChance casino

MyChance offered 24/7 customer support through two channels: email and live chat.

Customers experienced inconsistent success with support at MyChance. One user described it as a “copy-paste circus” where they didn’t feel any progress was made. However, once they got through to a more supportive member of the team, they stated that support was “clear, friendly and helpful”.

For simpler enquiries, players could refer to the FAQ section found in the footer of the page.

Customer support could be reached at [email protected].

Responsible gambling tools

MyChance offered responsible gambling tools, including:

• Self-assessment: A short quiz to reflect upon your gaming habits

• Links to external help organisations: Many of which are designed to offer counselling or support

• Self-exclusion: A break from your account lasting either one month, three months, six months or an indefinite period

While these are useful resources, we would expect some more tools, such as deposit limits and reality checks from casinos with a strong reputation for safety.

Players could contact support with any concerns about problem gambling, either regarding themselves or a loved one.