MonteCryptos casino review

Did MonteCryptos casino offer a welcome bonus?

Yes, there was a MonteCryptos welcome bonus for all new players of 120% up to €240. This would have been a pretty standard welcome offer for the time.

What were the terms and conditions of this bonus?

Let’s take a closer look at the terms and conditions of the bonus to see how fair it was:

• The minimum deposit required to unlock this promotion was €10.

• Players had seven days to complete the 35x wagering requirements on the bonus funds and the deposit.

Other bonuses that were offered

🎁 Bonuses offered	💝 Bonus offer	🎲 Wagering	💸 Min deposit	⌛ Time frame
Welcome offer	120% up to €240	35x	€10	7 days
Weekly Cashback	9%	-	€10	7 days
Reload Bonus	40% up to €200	35x	€10	7 days
Thursday Free Spins Bonus	200 free spins	50x	€50	-

Where was MonteCryptos casino available?

MonteCryptos casino was accessible to players across Europe, Canada and New Zealand.

Restricted countries

Due to legal restrictions, players from certain countries weren’t allowed to create an account at MonteCryptos casino. These included:

• United Kingdom

• United States

• France

• Spain

• Greece

How safe and trustworthy was MonteCryptos casino?

MonteCryptos casino was a fully licensed online casino regulated by the Curaçao Gaming Control Board (CGCB). While the CGCB has a more “hands-off” approach compared to other licensors, it offers adequate protection to players.

Safety and security

To ensure that members’ data and transactions were always kept secure, MonteCryptos used the highest level of SSL encryption and firewall services. Players could rest assured that the games they were playing were fair, as the casino used a random number generator to guarantee fairness. This was audited by third-party experts.

KYC and withdrawals

All new players at MonteCryptos casino had to provide information to pass KYC verification. Alongside the basics like full name, date of birth and address, the casino requested users' ID or passport number. Checks like this are there to protect the player, as well as the casino. Doing these checks straight away on sign-up would have meant a faster withdrawal.

What other players and reviewers said

MonteCryptos casino received mixed reviews from players. There were many complaints about the withdrawal process, including drawn-out verification processes and unhelpful customer support agents. However, there were some users who left positive reviews about their experience, especially when they became VIPs.

⭐️

“Very slow and lousy customer service when trying to do kyc verification and withdrawals. I feel ignored despite being a very good customer for more than 1 year and having only 1 withdrawal which is still after 2 weeks pending and can't get a response.”

⭐️⭐️⭐️⭐️

“As active depositor there i must say onces you are set up with regards to documentation everything gets easier. Not to mention from the moment i became a VIP on their platfrom i have had a personal account manger that has been able to help me with all the issues that i have been experiencing.”

Games at MonteCryptos casino

MonteCryptos offered more than 3,000 games in total. Most of these were slots, but the casino featured a solid range of table games and live dealer titles, too.. There were some newer, less well-known titles alongside many popular favourites, such as Buffalo King, Book of Dead and Reactoonz.

Game providers

MonteCryptos partnered with a wide range of software providers, including NetEnt, Play’n GO, Yggdrasil and Pragmatic Play.

RTP transparency

The Return to Player (RTP) of a game refers to the average amount a player can expect to see returned on their bet over a long period of play and can be a useful tool when deciding on a stake. This information wasn’t specifically listed at MonteCryptos, but players would have been able to find it in the settings of most games.

Available payment methods

⛓️Category	❓Method	🪙 Fees	💸 Min deposit	⏱️ Payout time
Debit/credit card	VISA, Mastercard	None	€10	3-5 business days
Cryptocurrency	Bitcoin, Litecoin, Dash…	None	€10	Instant
E-wallets	Skrill, Neteller, AstroPay, ecoPayz, Zimpler	None	€10	Instant
Bank Transfer	Interac, Direct Bank Transfer	None	€10	3-5 business days

Mobile and user experience

There was no dedicated MonteCryptos casino mobile app, but more than 2,000 of the games on offer were mobile-friendly. However, some users reported experiencing glitches with the mobile site and slow loading times that interfered with gameplay.

Customer support at MonteCryptos casino

There were two channels for players to reach out to customer support at MonteCryptos casino. There was a support email with an average response time of 24-72 hours and a 24/7 live chat. Sadly, there were many complaints about waiting a long time to be connected to an agent through the live chat. On top of this, answers were often unhelpful and, in some cases, rude.

Responsible gambling tools

MonteCryptos casino offered a handful of responsible gaming tools to help its players. Casino members could set up deposit, loss and wager limits within their account as well as a session limit to restrict the amount of time they spent on the site. There was the option to initiate a cooling-off period or, in more serious cases, request self-exclusion. Players who were unsure about whether their habits were becoming harmful could take a self-assessment test and the casino provided links to support lines and charities for more information.