Casiplay Casino Review

Did Casiplay Casino Offer a Welcome Bonus?

Casiplay offered a generous welcome package of up to £800 plus 100 bonus spins; a higher limit than a lot of casino bonuses we see on the market, which are often capped at around £100/£200. Each stage of the bonus would award you a different percentage match, meaning this wasn’t the most straightforward offer on the market.

What Were the Terms and Conditions of This Bonus?

The welcome bonus and free spins were split over your first four deposits:

• 1st deposit: 100% up to £200 + 30 extra spins

• 2nd deposit: 50% up to £200 + 20 extra spins

• 3rd deposit: 50% up to £200 + 20 extra spins

• 4th deposit: 100% up to £200 + 30 extra spins

Each stage of the bonus was subject to the 35x wagering requirements. Before January 2026, this was the industry standard. Thanks to a new wagering cap introduced by the United Kingdom Gambling Commission (UKGC) in January 2026, casinos cannot set wagering requirements higher than 10x.

Some games did not contribute towards wagering the bonus. Details of this could be found in the Casiplay terms and conditions. Multiple online reviews suggest that customers were not happy with the number of games on this list.

Other Bonuses That Were Offered

Casiplay offered a variety of other promotions, including reload bonuses and no deposit bonuses. At one point, users could claim 350 wager-free free spins on popular titles such as Eye of Horus and Fishin’ Frenzy.

No deposit bonuses carried maximum cashout limits, usually £100 or £200. Many promotions were subject to a seven-day wagering window, which was far stricter than many options we see on the market.

Wagering requirements ranged from 35x to 50x the credited amount. Older Casiplay promotions carried requirements of 35x the deposit plus bonus amount, but this was overhauled in favour of more consumer-friendly offers.

The Casiplay VIP programme consisted of six tiers: bronze, silver, gold, platinum, premium and prestige master royal. The highest VIP level would offer perks such as express withdrawals and 50 free spins every Sunday.

How Safe & Trustworthy Was Casiplay casino?

Casiplay’s parent company, Aspire Global International LTD, is licensed by the UKGC under account number 39483. The casino operated under the remote licence 039483-R-319409-018.

The UKGC offers one of the strongest iGaming licences on the market thanks to its high standards for consumer safety. 

In 2025, the commission took regulatory action against Aspire Global for failure to comply with some requirements of their licence. This included Anti-Money Laundering / Counter Terrorist Financing (AML/CTF) and Social Responsibility (SR) responsibilities. Aspire Global’s willingness to work with the UKGC resulted in a settlement, and the operator kept its licence.

It’s worth mentioning, though, that some players reported withdrawal issues.

Safety and Security 

This operator’s website was encrypted with TLS 1.2 and 1.3, which is recommended by the IETF for its ability to protect user data. Unfortunately, deprecated protocol versions (TLS 1.0 and 1.1) remained enabled. These contain known cryptographic vulnerabilities and could have made data vulnerable to attacks.

KYC and Withdrawals

The UKGC requires all licensees to carry out Know Your Customer (KYC) procedures to reduce the risk of criminals using online casinos to launder money or finance terrorism.

In some cases, Casiplay would send a code to your phone or email to finalise account creation.

Players withdrawing funds had to undergo full account verification. This involved submitting documents to prove your age and address, including your passport or driving licence and a recent utility bill.

What other players & reviewers said

Casiplay received mixed reviews. Most praised its selection of slots, but withdrawal timelines were a recurring issue throughout Casiplay’s eight-year run. Here’s what two customers said on one trusted review platform:

👍

‘Pretty good casino, nice bonuses and big choice of slots , good support answer quickly, withdraw without problems’

👎

‘It’s really disappointing that there is such a long pending period after requesting a withdrawal here. I actually didn’t notice this at a couple of the other Aspire casinos because I only made a single withdrawal and put the long delay down to KYC and having my documents checked, but I got that sorted straight away whilst signing up at Casiplay and ended up logging back in to see if my withdrawal had been processed and saw it sat there still in pending mode two days after requesting it…’

Games at Casiplay Casino

Casiplay offered a huge selection of popular slots and various live casino experiences.

Table game fans had considerably fewer options than slot players. While the site offered fewer blackjack and roulette games than competitors, the titles supported English, German and Norwegian.

Game Providers

Casiplay’s game lobby was powered by well-known providers including Games Global, NetEnt, Play’N GO, NextGen Gaming and Quickfire Gaming.

RTP Transparency

A game’s Return To Player (RTP) can typically be found by clicking the information (i) button in a slot game.

Casiplay allowed players to sort games by RTP. Since many use this as a metric to compare games, we’d like to see this option available at more new UK casinos.

Available Payment Methods

Casiplay supported a variety of payment methods, such as Visa, Mastercard and six popular e-wallets, including Skrill and PayPal.

Category	Method	Fees	Min deposit	Payout time
Debit card	Visa, Mastercard	Unknown	£10	Up to eight days
E-wallet	Skrill, Neteller, PayPal, EcoPayz, MuchBetter, Trustly	Unknown	£10	Up to three days
Bank transfer	SEPA transfer	Unknown	£10	Unknown

Payment methods may have varied by region.

Mobile and User Experience

Many online reviewers praised the aesthetics of the desktop site.

While Casiplay never offered a dedicated casino app, players could access a mobile version of the site that was optimised for both Android and iOS mobile browsers.

Customer Support at Casiplay Casino

Casiplay’s customer support team could be reached via live chat or online form.

Support operated between 06:00 AM and 11 PM GMT every day. While this catered for most, many competitors offered and continue to offer a 24/7 service. Outside of these hours, players could submit a ticket via the online form or visit the detailed FAQ page.

Some online reviewers believed that support was not sufficiently able to deal with issues.

Responsible Gambling Tools

Casiplay offered a variety of responsible gambling tools, including:

• Deposit limits: Caps how much you can deposit within a period of time.

• Self-exclusion: Restricts you from using your account for an extended period.

• Session limits: Cuts you off after you’ve played for a designated period.

The ‘Responsible Gambling’ section of the account dashboard contained links to independent organisations that could provide additional support.