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Casino Joy

Last updated: 20-01-2020
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Casino Joy is a newcomer to the online casino market, having made its mark in the industry in 2018, but its hospitality is outstanding. Register with the casino to claim an advantageous casino bonus, which can be played on a wide variety of online casino games on either your mobile or desktop device, for the chance to win big. Play today with the exclusive bonus offers of CasinoTopsOnline. Do you want to find out more? Click on ‘show more’ to read the full casino review or claim the exclusive bonus offer.

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 €1000 Welcome Package + 200 bonus Spins
RATINGS
  • 100Excellent(casino trust and fairness)

    When you play at an online casino the level of Trust and Fairness you feel is extremely important. This rating indicates the overall players’ satisfaction and fair play. Fast withdrawals without hassle, type of licence and jurisdiction and more have been taken into account.

  • 90Excellent(games variety and quality)

    You want loads of sweet casino games... This rating indicates the package of games available and how sweet and tasty they are.

  • 95Excellent(bonuses and promotions)

    The casinos that earned the title of best ranked for Bonuses & Promotions offer generous sign up bonuses, continuous promotions along with clear terms & conditions for all bonus deals.

  • 80Good(customer support)

    Last but not least is the rating of Customer Support at an online casino. Top ratings indicate fast multilingual support available 24/7, live-chat along with other methods of contact and the overall professionality of the support agents and account managers.

Visit Casino Joy
  • Accepts players from Canada

  • Accepts players from United Kingdom

  • Accepts players from New Zealand

  • Accepts players from World

  • Accepts players from Europe

CASINO RANK

91 / 100

OVERVIEW

Casino Joy ReviewCasino Joy has been rocking the casino world since 2018, offering a modern and attractive interface loaded with top quality gaming and competitive bonuses and promotions for its players. This multi-jurisdictional casino carries three gambling licenses, ensuring that it remains a safe haven for any gambler that might frequent its platform.

Genesis Global has been known for carefully expanding its impressive portfolio of online casinos with dazzling products that add value to the player. Think of great brands such as Spinit, Casino Cruise, Sloty Casino and Vegas Hero. All of these brands have been created with the player’s wants and needs in mind, providing a casino experience that is unmatched to your standard run-of-the-mill casino. With Casino Joy, Genesis Global is here to provide a unique product to the gambling public. It is safe to say that Casino Joy is sure to be a joy to play.

CASINO JOY BONUS

There is nothing more welcoming when entering the site of a new casino than receiving an awesome Welcome Bonus and promotions. Fortunately, Casino Joy has all the bases covered in this department, offering a sterling Welcome Package and other top-up packages for loyal players.

Welcome package

The casino offers a match bonus for new registrations and first-time depositors. As long as you deposit a minimum of £10, you can claim a 100% Match deposit up to £200 and receive 200 free spins in batches of 20, over the subsequent 10 days. These spins can be used spent on NetEnt’s iconic Starburst slot.

So, load up a £100 deposit, and you will receive the maximum £200 Bonus fund available, to top your total bankroll up to that of £300.

Live Casino Welcome

For players who would prefer to play table games with their bonus instead, Casino Joy has the answer for you. Enjoy a 100% Match Bonus up to £100 to use on a host of Live Casino games. This bonus is only offered to first-time depositors.

Casino Joy BonusTop-Ups

The casino ensures that the needs of regular loyal players are met, by offering two top-up bonuses which can be claimed each week. On Tuesdays, players can grab a Midweek bonus of 25% up to £100. If you play throughout the week, you will also be given a free gift to enjoy playing with between Thursday and Sunday, each week.

VIP Club

Casino Joy offers exclusive membership to players you spend a lot of time on their platform. In order to be a VIP, you will need to play like one. The casino will notify you if you manage to make the grade.

VIP players are treated to extra perks, such as Dedicated account managers, exclusive promos and bonuses, invitations to exclusive events, a monthly prize draw, holidays away, personalised birthday gifts, and personal withdrawal services.

CASINO JOY BONUS CODE

Entering Casino Bonuses in order to play bonuses is a thing of the past. Simply click on the ‘play’ button to claim your bonus and be re-directed to the casino site to Sign up or Log in. Claiming it from the site directly is just as simple.

HOW TO REGISTER AT CASINO JOY

Registration, depositing and bonus claims needn’t be a headache online. Getting ready to play the games you want with a handy Welcome bonus can be completed in 5 very easy steps:

  1. Go to ‘Sign Up’ on the top taskbar on the website and click on it.
  2. You will now be required to pick a unique username, supply an email address, and enter a secure password.
  3. Once the account has been created and your email verified, you can now Sign in and opt to make a deposit (The deposit option will be available on every page).
  4. Select your payment method of choice from the drop-down menu, along with the amount you wish to deposit.
  5. Remember to Claim your Welcome Bonus on the deposit page before leaving.

AVAILABLE GAMES

Casino Joy Casino GamesOne thing that casinos that fall under Genesis Global pride themselves in, is the extensive range of casino games they have on offer. Casino Joy will only offer the best of the best in terms of casino entertainment to their players. Currently, this includes a library of over 1,300 game titles for play across all platforms. Enjoy Slots, table games, video poker and more at the click of a mouse, or the tap of a finger.

Another trait that Genesis Global casinos are known for are their skyrocketing progressive jackpots. Here you will have a shot at winning huge amounts of cash on jackpot slots like Mega Moolah, Holmes and the Stolen Stones and Divine Fortune. All of these games have already managed to make a few millionaires out there, will you be the next one?

All the games on the site are produced only by the top names in the business. The casino has partnered with studios such as Evolution Gaming, NetEnt, Microgaming, Play n Go, Quickspin, Big Time Gaming, SkyWind, Red Tiger Gaming, Push Gaming, iSoftbet, Yggdrasil, and Gamomat, to provide seamless software for their players to enjoy.

LIVE CASINO

When it comes down to the live dealer section of Casino Joy, we can expect this to be filled with professionally hosted live games from NetEnt and Evolution Gaming. These two software providers are known for having the best in-house live dealers who will guide you through your favourite blackjack, roulette or baccarat games.

Live Casino has become a popular game option amongst European and Canadian players, offering a more immersive, real feel to online gambling. All titles are hosted in real-time by trained studio dealers. As a player, you can interact with the hosts and control your gaming options via an innovative gaming interface, available on both your touch screen mobile device or on your desktop computer.

SPORTSBOOK

Casino Joy offers exclusive casino gaming content to players around the world. This gaming content does not, however, include sports betting options.

MOBILE CASINO

This casino lives up to its name, providing joy to its players, especially those who prefer playing ‘on the go’. The casino is available for mobile players, whether their preferred device is an Android or Apple.

The gaming is offered to all platforms in instant play modes, thanks to the innovations offered by HTML 5 browser technology. There are no downloads or apps needed to streamline the play here. NetEnt Touch games offer enhanced features for mobile players, offering the simplest and most effective interface for the small screen.

PAYMENT METHODS

Casino Joy Payment MethodsWith Casino Joy being an international-orientated online casino, they will have to make sure they cater to the needs of many different players. This includes providing the payment methods that the player is most familiar with.

All Deposit and withdrawal methods supported by the casino are PCI compliant, resulting in the safest money transactions possible. While not all of the below-listed methods may be available in your country, the list is vast enough to suitably cater to all supported gambling regions. The banking solutions include card options, instant banking, mobile banking options, and e-wallets. The brands supported include:

Visa, Visa Electron, Mastercard, Mastro Card, Boku, Paysafecard, Skrill, Neteller, ecoPayz, Trustly, Paypal, Much Better, Rapid Transfer, Giropay, Sofort Banking, Zimpler, Euteller, Easy EFT, Interac Online, Interac E-Transfer, iDebit, and Instadebit.

Not only should players have a great choice as presented above, but the advantage of being able to play in your own currency is a convenience that should be embraced. Casino Joy offers gambling in GBP, EUR, NOK, SEK, CAD, and ZAR, along with some other currencies, as well.

WITHDRAWAL SPEED

Waiting for the money that you earned is never ideal. Casino Joy endeavours to have your money back in your hands within 24 to 72 hours of your request. Unfortunately, further delays may be suffered when using standard banking options and credit cards, as their transaction times can take 3 to 5 days on their own.

Be aware that KYC verification is needed on all first-time withdrawals and periodically throughout the life of your account. This process can take between 48 and 72 hours to complete, as long as you co-operate with the casino and get all supporting documents into the necessary hands with little delay.

CUSTOMER SUPPORT

Genesis Global employs its own in-house customer support team, allowing them to respond to any queries in a friendly and timely manner. Using the live chat option available on the website, players can instantly speak to a professional representative to help resolve their issue on the spot.

Other avenues of reaching out to the casino include:

  • Email: sipport@casinojoy.com or complaints@casinojoy.com
  • Phone: 0800 1700 602 (UK) or 0035 6203 41518 (EU)

Customer support is available to you through most of the day, seven days a week, however, reset times in the early hours of the morning (CET) is un-manned.

We always recommend that you consult the FAQ section of the casino site before lodging a query with the support crew, as often the operator has pre-empted your questions with answers in this valuable section. For your convenience, the site can be translated into several languages, such as English, German, Finnish, Norwegian, and Swedish.

TRUSTWORTHINESS OF CASINO JOY

Casino Joy is well-rated in the industry. They are owned by a reputable group of online casinos and are not a fly by night enterprise. They hold solid licensing in three top online gambling jurisdictions, which shows their pedigree indisputably.

CASINO JOY LICENSE

Casino Joy SafetyAs stated above, Casino Joy is licensed in three prime gaming jurisdictions. They currently operate on the licenses of their parent company, which includes a Malta Gaming Authority license, a UK Gambling Commission License, and a Swedish Gambling Commission (Spel Inspektionen) License.

All of the above regulators hold a ‘no-nonsense’ and ‘low tolerance’ attitude towards gambling oversight. This ensures that players are held in foremost regard and are guaranteed:

  • Fair Gaming: All gaming software and RNG’s are independently audited to verify random results and fairness.
  • Safe Gaming: The site and all its data are protected by Secure Socket Layer (SSL) encryption to ensure that none of your vulnerable information is exposed to prying eyes.
  • Responsible Gaming: All licensed casinos must uphold problem gambling protocols which are in place to root out underage gamblers and protect vulnerable players. Included in the tools offered to vulnerable players, are certain ‘opt-out’ options and self-imposed restrictions upon individual gameplay.

PROBLEMS WITH CASINO JOY

Casino Joy is operated by a reputable group of experienced owners, managers, and staff, which ensure that all services are offered at an optimum level. Having said that, there are a few downsides to the casino operations. These include:

  • The casino support department is not available 24 hours a day. This could prove to be frustrating to players in other time zones across the world, who enjoy prime playing times when the support is unavailable.
  • The Withdrawal processing times are a little long-winded. 24 to 48 hours if acceptable for processing, but up to 72 hours is just far too slow.

FINAL THOUGHTS

The pleasant casino platform offers a visually astute atmosphere to gamble in, loaded with top casino content. If you can look past the long withdrawal processing times, you will find everything you need at this casino. Having come from the Pedigree of Genesis Global, you can expect to find a well-run establishment, bent on gaming fairness and the provision of premium entertainment.

FAQ

IS CASINO JOY SAFE TO PLAY AT?

Yes, Casino Joy is a safe and trusted casino, which is backed by a giant casino group and licensed in three prime jurisdictions.

WHICH ARE THE PAYMENT METHODS AVAILABLE?

Casino Joy offers e-wallets, traditional banking, credit/debit card options, instant banking, and more, via solutions such as Visa, Visa Electron, Mastercard, Mastro Card, Boku, Paysafecard, Skrill, Neteller, ecoPayz, Trustly, Paypal, Much Better, Rapid Transfer, Giropay, Sofort Banking, Zimpler, Euteller, Easy EFT, Interac Online, Interac E-Transfer, iDebit, and Instadebit.

IS THERE ANY BONUS AVAILABLE?

Casino Joy offers a competitive Welcome Bonus and weekly reload bonus options, too. This ensures that players are afforded the step up they deserve on the platform every time they play.

DEPOSITS & WITHDRAWALS

Min. Deposit10 €
Min. Withdrawal20.00 €
Max Withdrawal5000.00 €
Payout TimeframesInstant for most payment methods

ADDITIONAL INFORMATION

OnlineSince 2018
OwnerGenesis Global Limited

Casino Joy player reviews

2 player reviews

WRITE A REVIEW
  • Jenny says:
    2019-01-04 14:16:18

    They let me sign up with my current details slightly changed such as my email address and I used my nick name in quick sign up because later I thought there would be no problem rectifying it. I created my account , I deposited money which they were very happy to take... I played for hours! I won up to £1,500 And then when I try to withdraw and send in my details also explaining that my first name needs to be changed to match up the documents for withdrawal. They BLOCKED my account. I waited nearly a week with no reply’s or any kind of responses! After a week they told me they have a sister site that I self excluded myself from in the past and because my details were slightly altered which is why the system let me sign up with this new site! Yet it has no problems completely ignoring that DOB, address, phone number,surname and postcode were all the same! And they were happy to take my money. They said there case is closed and will not be refunding my deposit and confiscating my winnings ! Absolutely a con site! Don’t play them disgusting customer service and just pure thiefs !!! ????????????????????

  • Nathalie says:
    2018-12-18 22:11:50

    Id give it 0 stars if i could. Did an etransfer for a deposit. Never was credited. Emailed them numerous times even sent screenshots proving i sent the money and never was the problem solved. Very poor costumer service and the phone number is not in service...how coincidental