Casino Joy Review
Since 2018

Casino Joy Review

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Casino Joy

100% up to €1000 + 200 FS

Casino Joy Review Casino Joy

100% up to €1000 + 200 FS

Casino Joy Rating

9.3 /10 Summary
  • 10 Trust and Fairness
  • 9.0 Games
  • 9.6 Bonuses
  • 10 Payout Speed
  • 8.0 Customer Support

Banking Options at Casino Joy 9

Pros and Cons
  • Several Bonuses Offered
  • Fast & Efficient Support
  • Many Game Providers
  • Easy to Use
  • High Playthrough Requirements
  • Weak VIP Program
  • Basic Details
  • More Details
  • Payment Details
All Games 1300+
Licence United Kingdom (UKGC), Malta (MGA)
Withdrawals Instant
  • Email support
  • 24/7 Live Chat
  • Complaints Section
  • ZAR
  • USD
  • EUR
  • English
  • Swedish
  • German
  • Finnish
  • Norwegian
Established Since 2018
Live Chat No
Owner Genesis Global Limited
Deposit Methods
  • Debit Cards
  • Visa
  • MasterCard
  • Ecopayz
  • Neteller
  • Paysafecard
  • EntroPay
  • Skrill
  • Rapid Transfer
Withdrawal Methods
  • Debit Cards
  • Visa
  • MasterCard
  • Ecopayz
  • Neteller
  • Paysafecard
  • EntroPay
  • Skrill
  • Rapid Transfer
Min. Deposit € 10
Min. Withdrawal € 20
Withdrawal Time Instant

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Casino Joy Bonus

There is nothing more welcoming when entering the site of a new casino than receiving an awesome Welcome Bonus and promotions. Fortunately, Casino Joy has all the bases covered in this department, offering a sterling Welcome Package and other top-up packages for loyal players.

Read on to find out more, and always be sure to read the terms and conditions before accepting any promotions!

Welcome Package

The casino offers a match bonus for new registrations and first-time depositors. As long as you deposit a minimum of £10, you can claim a 100% Match deposit up to €200 and receive 200 free spins in batches of 20, over the subsequent 10 days.

These spins can be used spent on NetEnt’s iconic Starburst slot. So, load up a €100 deposit, and you will receive the maximum €200 Bonus fund available, to top your total bankroll up to that of €300.

Live Casino Bonus

For players who would prefer to play table games with their bonus instead, Casino Joy has the answer for you. Enjoy a 100% Match Bonus of up to £100 to use on a host of Live Casino games. This bonus is only offered to first-time depositors.

Casino Joy Bonus Code

Entering Casino Bonuses in order to play bonuses is a thing of the past. Simply click on the ‘play button to claim your bonus and be re-directed to the casino site to Sign up or Log in. Claiming it from the site directly is just as simple.

VIP Programme

Casino Joy offers exclusive membership to players you spend a lot of time on their platform. In order to be a VIP, you will need to play like one. The casino will notify you if you manage to make the grade.

VIP players are treated to extra perks, such as Dedicated account managers, exclusive promos and bonuses, invitations to exclusive events, a monthly prize draw, holidays away, personalised birthday gifts, and personal withdrawal services.

Development of Casino Joy

Genesis Global Ltd has been operating Casino Joy since 2018 and since the launch, there have been numerous developments. The collection of games has grown considerably in size, now offering 1,300+ slots and live casino tables. 

The site was first established and aimed at players in the European market with the MGA license. In later years the Swedish and UKGC licenses were obtained, opening up the platform to wider global possibilities. 

Genesis launched their ‘Safeplay’ website which runs alongside Casino Joy. To ensure players safety when it comes to responsible gaming. Since its launch, the casino also now offers PCI compliant payment methods to add an extra level of security onto players’ transactions. 

bonus box background €1000 Welcome Package + 200 Bonus Spins On Starburst Get bonus!

How to Register at Casino Joy

Registration, depositing and bonus claims needn’t be a headache online. Getting ready to play the games you want with a handy Welcome bonus can be completed in 5 very easy steps:

  1. Go to ‘Sign Up on the top taskbar on the website and click on it.
  2. You will now be required to pick a unique username, supply an email address, and enter a secure password.
  3. Once the account has been created and your email verified, you can now Sign in and opt to make a deposit (The deposit option will be available on every page).
  4. Select your payment method of choice from the drop-down menu, along with the amount you wish to deposit.
  5. Remember to Claim your Welcome Bonus on the deposit page before leaving.

Available Games

One thing that casinos that fall under Genesis Global pride themselves in, is the extensive range of online casino games they have on offer. Casino Joy will only offer the best of the best in terms of casino entertainment to their players. Currently, this includes a library of over 1,300 game titles for play across all platforms. Enjoy Slots, table games, video poker and more at the click of a mouse, or the tap of a finger.

Another trait that Genesis Global casinos are known for is their skyrocketing progressive jackpots. Here you will have a shot at winning huge amounts of cash on jackpot slots like Mega Moolah, Holmes and the Stolen Stones and Divine Fortune.

All of these games have already managed to make a few millionaires out there, will you be the next one? All the games on the site are produced only by the top names in the business.

Casino Joy has partnered with studios such as Evolution Gaming, NetEnt, Microgaming, Play n Go, Quickspin, Big Time Gaming, SkyWind, Red Tiger Gaming, Push Gaming, iSoftbet, Yggdrasil, and Gamomat, to provide seamless software for their players to enjoy.

Live Casino

When it comes down to the live dealer section of Casino Joy, we can expect this to be filled with professionally hosted live games from NetEnt and Evolution Gaming. These two software providers are known for having the best in-house live dealers who will guide you through your favourite blackjack, roulette or baccarat games.

Live Casino has become a popular game option amongst European and Canadian players, offering a more immersive, real feel to online gambling.

All titles are hosted in real-time by trained studio dealers. As a player, you can interact with the hosts and control your gaming options via an innovative gaming interface, available on both your touch screen mobile device or on your desktop computer.

Sportsbook Offer

Casino Joy offers exclusive casino gaming content to players around the world. This gaming content does not, however, include sports betting options.

Joy Casino Mobile

This casino lives up to its name, providing joy to its players, especially those who prefer playing ‘on the go’. The casino is available for mobile players, whether their preferred device is an Android or Apple.

Gaming is offered to all platforms in instant play modes, thanks to the innovations offered by HTML 5 browser technology. There are no downloads or apps needed to streamline the play here. NetEnt Touch games offer enhanced features for mobile players, offering the simplest and most effective interface for the small screen.

Payment Methods

With Casino Joy being an international-orientated online casino, they will have to make sure they cater to the needs of many different players. This includes providing the payment methods that the player is most familiar with.

All Deposit and withdrawal methods supported by the casino are PCI compliant, resulting in the safest money transactions possible. While not all of the below-listed methods may be available in your country, the list is vast enough to suitably cater to all supported gambling regions.

The banking solutions include card options, instant banking, mobile banking options, and e-wallets. The brands supported include:

Visa, Visa Electron, Mastercard, Maestro Card, Boku, Paysafecard, Skrill, Neteller, ecoPayz, Trustly, Paypal, Much Better, Rapid Transfer, Giropay, Sofort Banking, Zimpler, Euteller, Easy EFT, Interac Online, Interac E-Transfer, iDebit, and Instadebit.

Not only should players have a great choice as presented above, but the advantage of being able to play in your own currency is a convenience that should be embraced. Casino Joy offers gambling in GBP, EUR, NOK, SEK, CAD, and ZAR, along with some other currencies, as well.

Withdrawal Speed

Waiting for the money that you earned is never ideal. Casino Joy endeavours to have your money back in your hands within 24 to 72 hours of your request. Unfortunately, further delays may be suffered when using standard banking options and credit cards, as their transaction times can take 3 to 5 days on their own.

Be aware that KYC verification is needed on all first-time withdrawals and periodically throughout the life of your account. This process can take between 48 and 72 hours to complete, as long as you co-operate with the casino and get all supporting documents into the necessary hands with little delay.

Customer Support Details

Genesis Global employs its own in-house customer support team, allowing them to respond to any queries in a friendly and timely manner. Using the live chat option available on the website, players can instantly speak to a professional representative to help resolve their issue on the spot.

Customer support is available to you through most of the day, seven days a week, however, reset times in the early hours of the morning (CET) is un-manned. We always recommend that you consult the FAQ section of the casino site before lodging a query with the support crew, as often the operator has pre-empted your questions with answers in this valuable section.

For your convenience, the site can be translated into several languages, such as English, German, Finnish, Norwegian, and Swedish.

Trustworthiness of Casino Joy

Casino Joy is well-rated in the industry. They are owned by a reputable group of best online casinos and are not a fly by night enterprise. They hold solid licensing in three top online gambling jurisdictions, which shows their pedigree indisputably.

Casino Joy License

As stated above, Casino Joy is licensed in three prime gaming jurisdictions. They currently operate on the licenses of their parent company, which includes a Malta Gaming Authority license, a UK Gambling Commission License, and a Swedish Gambling Commission (Spel Inspektionen) License.

All of the above regulators hold a ‘no-nonsense’ and ‘low tolerance’ attitude towards gambling oversight. This ensures that players are held in foremost regard and are guaranteed:

  • Fair Gaming: All gaming software and RNG’s are independently audited to verify random results and fairness.
  • Safe Gaming: The site and all its data are protected by Secure Socket Layer (SSL) encryption to ensure that none of your vulnerable information is exposed to prying eyes.
  • Responsible Gaming: All licensed casinos must uphold problem gambling protocols that are in place to root out underage gamblers and protect vulnerable players. Included in the tools offered to vulnerable players, are certain ‘opt-out’ options and self-imposed restrictions upon individual gameplay.

The company behind Casino Joy is Genesis Global Limited (C65325) at registered address 28, GB Buildings, Level 3, Water Street, Ta’ Xbiex, XBX 1301, Malta. This casino has the license number MGA/B2C/314/2015 issued on the 5th of August 2016. Below you can find a map with the address of this online casino.

Problems With Casino Joy

Casino Joy is operated by a reputable group of experienced owners, managers, and staff, which ensure that all services are offered at an optimum level. Having said that, there are a few downsides to the casino operations.

These include: The casino support department is not available 24 hours a day. This could prove to be frustrating to players in other time zones across the world, who enjoy prime playing times when the support is unavailable. The Withdrawal processing times are a little long-winded. 24 to 48 hours is acceptable for processing, but up to 72 hours is just far too slow.

Final Thoughts

The pleasant casino platform offers a visually astute atmosphere to gamble in, loaded with top casino content. If you can look past the long withdrawal processing times, you will find everything you need at this casino.

Having come from the Pedigree of Genesis Global, you can expect to find a well-run establishment, bent on gaming fairness and the provision of premium entertainment.

What‘s hot?

A competitive welcome bonus and a flurry of free spins await you at this top new online casino!

Casino Joy FAQs

Do you have more questions? Here you can find the TOP questions from our readers.

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Mike Lorente
Mike Lorente Author (3 Years of Experience)
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Mike has worked as a freelance writer, focusing mostly on writing reviews and opinions on online casinos. In these past years, he has come to know in-depth how casinos operate and what to look for when choosing a casino. He is always happy to share new tips and strategies aimed to help you in your gaming journey. Based in Spain, Mike is a specialist in casino games and a master when it comes to online slot machines, sharing his strategies and tips on our website.
More about this author

Reviewed by Julia Attard, Senior Author

Casino Joy player reviews
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  • Jenny January 04, 2019

    They let me sign up with my current details slightly changed such as my email address and I used my nick name in quick sign up because later I thought there would be no problem rectifying it. I created my account , I deposited money which they were very happy to take... I played for hours! I won up to £1,500 And then when I try to withdraw and send in my details also explaining that my first name needs to be changed to match up the documents for withdrawal. They BLOCKED my account. I waited nearly a week with no reply’s or any kind of responses! After a week they told me they have a sister site that I self excluded myself from in the past and because my details were slightly altered which is why the system let me sign up with this new site! Yet it has no problems completely ignoring that DOB, address, phone number,surname and postcode were all the same! And they were happy to take my money. They said there case is closed and will not be refunding my deposit and confiscating my winnings ! Absolutely a con site! Don’t play them disgusting customer service and just pure thiefs !!! ????????????????????

  • Nathalie December 18, 2018

    Id give it 0 stars if i could. Did an etransfer for a deposit. Never was credited. Emailed them numerous times even sent screenshots proving i sent the money and never was the problem solved. Very poor costumer service and the phone number is not in coincidental

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