Arctic Spins Casino review

Did Arctic Spins casino offer a welcome bonus?

Yes, there was a welcome bonus offered by Arctic Spins. You would receive 25 free spins on Starburst for your first deposit of at least £10. 

What were the terms & conditions of this bonus?

As the bonus was quite straightforward, the terms and conditions were too:

• You had to deposit at least £10 after opening your account to receive 25 free spins.

• The free spins were only valid on Starburst.

• The wagering requirements on this promotion were 30x.

Other bonuses that were offered

🎁 Bonuses offered	💝 Bonus offer	🎲 Wagering	💸 Min deposit	⌛ Time frame
Welcome Offer	25 Free Spins	40x	£10	None
Cashback Thursday	10% Cashback up to £50	1x	£10	00:01 - 23:59 GMT every Thursday

Where was Arctic Spins casino available?

Arctic Spins held a licence from the UK Gambling Commission, which meant it was available to players in the UK as well as many other countries across the world.

Restricted countries

Arctic Spins was not available in countries where online gambling is illegal, including the United States.

How safe & trustworthy was Arctic Spins casino?

Arctic Spins held licences from two reputable online casino regulators, the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commission. However, the UKGC suspended the operator’s licence in 2021 as they claimed it had breached the conditions of the licence, which usually happens as a result of multiple complaints.

Safety and security 

Players could trust that they were in safe hands at Arctic Spins. The UKGC is one of the frontrunners for online casino regulation, and the Gibraltar Gaming Commission is also known for being very strict.

 As well as these two licences, Arctic Spins had received a certification from IBAS, an independent body that helps with player disputes to ensure fairness. The site also used secure software to ensure that players’ data and transactions remained safe and private.

KYC and withdrawals 

Know Your Customer (KYC) checks are an essential tool for casinos to prevent financial crime and they carry out these checks prior to authorising your first withdrawal. Arctic Spins Casino required players to provide proof of ID and address to verify their identity. Once these checks had been completed the standard wait time for withdrawals was at least 72 hours, even with payment methods that are typically faster.

What other players & reviewers said

Players' opinions of Arctic Spins varied. Many were happy with the games on offer and the overall user experience, while others complained about the quality of the welcome bonus and the lack of variety.

⭐️⭐️⭐️⭐️⭐️

“Love that this site has some bingo games. I signed up with the intentions of playing slots, but once I played bingo, that has been my go to game since. The payouts are great and the community is so friendly. This site is easy to navigate and I have played on both my home computer and my iPhone. Games are always easy to access and the ticket prices for bingo fall right into my budget. Great job Arctic Spins. You have a loyal member right here.”

⭐️⭐️⭐️

“Despite being a subsidiary of Nektan group, Arctic casino is really terrible when it comes to welcome bonus. Just 25 free spins. However, the live table is pretty decent, and it has managed to maintain its reputation for fairness.”

Games at Arctic Spins casino

Arctic Spins offered a much smaller selection of games than most, with only just over 250 to choose from, but they made sure to have many familiar favourites including Big Bass Bonanza, Starburst, and Eye of Horus. They provided a small selection of table games such as blackjack and roulette, but unfortunately didn’t have any live casino games.

Game providers

Arctic Spins worked with 47 different providers to curate their selection of games, including many well-known names such as:

• Pragmatic Play

• NetEnt

• Hacksaw

• Big Time Gaming

RTP transparency

A game’s RTP refers to the average amount of your bet you’re likely to win back when playing. Arctic Spins didn’t list the RTP of their games anywhere on the site so you would have had to find this yourself by researching individual slots.

Available payment methods

❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time
Bank Transfer	None	£10	3-5 business days
E-wallet (Skrill, Neteller…)	None	£10	Up to 72 hours
Boku	15%	£15	3-5 business days

Mobile and user experience

Although there was no dedicated Arctic Spins app, the website had been optimised for the smoothest possible experience on a mobile, tablet, or desktop and many of the games were just as easy to play on a small screen as long as you had Wi-Fi or data. 

There were lots of filtering options to find the right game for you; however, the search function only applied to the game library, which made it harder to find other information, such as bonus terms and conditions and FAQs.

Customer support at Arctic Spins casino

There were three different channels through which you could contact customer support. They had a phone number and a Live Chat function; however, these were only open from 8 am to 8 pm GMT. If you needed help outside of these hours, you could also reach out to them via email, and they would respond within 24 hours. 

Customer support was only available in English.

Responsible gambling tools

Ensuring your customers are playing safely is a key responsibility for online casinos, and reputable gaming sites provide tools to help with this. Arctic Spins had a Responsible Gaming section accessible from the footer of the site where you could find a self-assessment questionnaire and links to charities and helplines including Gamstop. Within your account you could also set deposit limits or use their Self-Exclusion or Cooling Off tools to restrict your gaming.