32 Vegas casino review Closed in [Year]

Did 32 Vegas Casino offer a welcome bonus?

Players were offered a welcome package of around a 100% match on their first deposit. At the time, the bonus amounts looked attractive on the surface, but the terms and conditions varied widely by currency and country, which made them confusing and less competitive than other similar casinos.

What were the terms and conditions of this bonus?

• The wagering requirements changed by currency/location

• Table games were excluded from wagering

• Bonuses were limited to one per player account

Other bonuses that were offered

Bonus Type	Offer	Wagering	Min Deposit	Time Frame
New player 1st deposit bonus	320% up to €320	x12	€20	Unknown
2nd deposit bonus	60% up to €500	x12	€20	Unknown
10 -15% payment method deposit bonus	A bonus of 10 -15% on every deposit made	x12	€20	Unknown
Refer a friend scheme	A reward of €50. A deposit was necessary from the referral.	x12	€50	Ongoing
Comp Points	For every €1 wagered, players earned 4 comp points	N/A	N/A	Ongoing as part of loyalty scheme - Club21

Where was 32 Vegas Casino available?

Before it closed, 32 Vegas Casino/21 Nova accepted players from the UK and some parts of Europe as well.

Restricted countries

• Israel

• Estonia

• Cyprus

• Bulgaria

• United States

• Hong Kong

How safe and trustworthy was 32 Vegas Casino?

During our research into 32 Vegas/21 Nova Casino, we wanted to find out what measures they had in place to ensure that players were kept safe during their time on the site. Here’s what we found:

Safety and security

32 Vegas/21 Nova Casino used SSL encryption to protect customers’ sensitive data, including personal and financial information. They mostly used Playtech software for their games, which was audited by TST Labs.

KYC and withdrawals

Players often reported delays of around 3- 5 business days, sometimes more, despite the site aiming to process payments within a 96-hour window. Players often reported on various forums and review sites that their excessive verification requests, and on some occasions, their outright refusal to pay out on large wins, were a huge part of why they were frustrated, something which no doubt contributed to the casino’s closure.

What other players and reviewers said

Most reviews from real players were negative, with many frustrated by poor service and difficulties in receiving their funds. Some players did enjoy the games provided by Playtech, but these positive experiences were few and far between. Some examples include:

⭐⭐⭐

“21nova casino is a casino with only Playtech software, but I was pretty happy to get on board, because they have a very decent welcome bonus.”

⭐

“4 day pending period until withdrawal is processed - what is all that about? Stay clear if you want your money back a bit sharper.”

⭐

“Slow withdrawals, strange live chat support.”

Games at 32 Vegas Casino

The slots lobby was full of casino games in several categories, from table games like Roulette, Blackjack, Baccarat, Pai Gow, Sic Bo, Craps, Red Dog, and Live Dealer games, to Slots, Progressive Games, Video Poker, and Arcade Games.

Game providers

At 21 Nova, the game selection was exclusively from Playtech, featuring titles like Marvel games, Monty Python’s Spamalot, Gladiator Jackpot, Cat in Vegas, The Incredible Hulk, and more.

RTP transparency

We are unaware if 32 Vegas/21 Nova Casino listed its RTP percentages. It is beneficial to have these figures listed to enhance player trust and to help them make more informed choices when picking out a slot game to try.

Available payment methods

21 Nova offered a variety of payment methods. The table below shows the advertised payout times when the casino was operational. However, many players reported waiting over 96 hours for some of the faster options.

Method	Fees	Minimum deposit	Payout time
Bank Transfer	N/A	€20	2-5 working days
EcoPayz	N/A	€20	Within 24 hours
Neteller	N/A	€20	Within 24 hours
Skrill	N/A	€20	Within 24 hours
Visa	N/A	€20	4-7 working days
WebMoney	N/A	€20	Within 24 hours

Mobile and user experience

21 Nova Casino didn’t have a dedicated mobile app, but the site was fully optimised so that players could use the same site on their mobile browsers. However, the interface was a little dated and slower than most of its competitors at the time.

What players liked 👍

• Good functionality on mobile devices

• Core Playtech games were browser-accessible

What players didn’t like 👎

• No dedicated app, slow loading on older devices

• Limited lobby filtering and outdated interface

Customer support at 32 Vegas Casino

Support was advertised as 24/7 via live chat, phone and email, but players often commented that they had difficulty reaching a real staff member by phone, and there were several delays reported in email replies. Live chat had the quickest responses, but was sometimes offline during peak hours.

Responsible gambling tools

21 Nova casino had a responsible gambling page that encouraged players to set personal limits on spending, wagering and session times before playing.

• They advised against gambling under the influence of substances, as a source of income or debt recovery, and stressed that gaming should not interfere with daily responsibilities.

• 21 Nova had tools like daily deposit limits, account closure, and self-exclusion for periods of six months to five years. They enforced strict age verification to prevent underage users from gambling and suggested parental control software to restrict access for minors.

• The site had links to external support, including organisations like GamCare, Gamblers Anonymous, Gambling Therapy and GambleAware.