24K Casino review

Did 24K Casino offer a welcome bonus?

24K Casino used to offer new players a deposit bonus of up to $2,000 plus 100 free spins. This offer was split across four deposits:

• 1st deposit: 200% up to $50 + 50 free spins on Book of Dead

• 2nd deposit 50% up to $300 + 50 free spins on Chili Pop

• 3rd deposit: 40% up to $400

• 4th deposit: 25% up to $1250

So, although it was a generous bonus, it wasn’t the most straightforward.

What were the terms and conditions of this bonus?

The wagering requirements for the 24K Casino welcome bonus were 35x the deposit amount. This is standard when we compare it to some of the best bonus casinos.

The maximum spin value when the 24K Casino welcome bonus was active was $5.

In its terms and conditions, 24K Casino defined bonus abuse in a way that may have impacted users unknowingly. One example was depositing only up to the bonus cap, which applied to match bonuses of 50% or more. This could unfairly affect genuine players simply trying to maximise their deposits.

Other bonuses that were offered

24K Casino offered a crypto deposit bonus of 50% that could be claimed once per day. This bonus carried a 35x wagering requirement and a minimum deposit of $20.

It wasn’t the most generous bonus, but it was great that users had the chance to claim it an unlimited number of times on successive days.

Where was 24K Casino available?

Due to restrictions, 24K Casino did not allow players from the following countries:

• US

• UK

• Sweden

• France

• Netherlands

How safe and trustworthy was 24K Casino?

At CasinoTopsOnline, we know that you should only trust your money at casinos with a strong reputation for safety.

24K Casino was licensed by the Curaçao Gaming Control Board (CGCB), who continue to license over 500 online casino operators.

The 24K Casino website was SSL-encrypted to industry standards, and we could not find any record of data protection violations.

We found multiple unresolved reports of withheld withdrawals since 24K Casino’s closure, which we found concerning. When a casino ceases operations, it still owes its customers the winnings they are entitled to.

Safety and security

There appear not to have been any issues with the security of 24K Casino’s website.

The 24K Casino website was SSL-encrypted, which protected its users’ personal and financial data from attacks.

24K Casino was licensed by the CGCB, which is an internationally recognized gaming authority.

Games at 24K Casino were supplied by reputable providers. This means that players could trust that their RNGs were regularly audited by trusted third parties.

KYC and withdrawals

Like all licensed online casinos, 24K Casino was required to carry out KYC checks on all its customers to comply with anti-money laundering (AML) regulations.

Before withdrawing, users reported having to submit the following documentation:

• Passport

• Driving licence

• Utility bill dated within the last three months

• Bank statement dated within the last three months

Many players stated that their checks were completed in under 24 hours, but it often took longer.

Allegedly, 24K Casino left multiple customers’ withdrawals unfulfilled when it closed. We found multiple complaints filed against the casino regarding withheld withdrawals. In many cases, 24K Casino did not provide sufficient evidence to justify their actions and stopped replying before a resolution was reached.

What other players and reviewers said

24K Casino received mixed reviews during its years in operation. Here’s what users said at both ends of the spectrum:

👍

“Very good casino for giving results. Played different games and loved all the games. Got some good money from this casino. Got a really good bonus scheme also. Got lots of methods of deposit. Easy to navigate. Overall, a really good site.”

👎

“It got 2 stars less as the withdrawal and verification is slightly slow but still it got there at the end . There is no chat and can get difficult to communicate . The phone number is also wrong when i tried to get through to it . It should have live chat .”

Games at 24K Casino

The game library at 24K Casino was one of their strongest assets.

24K Casino offered a selection of over 6,000 games. These included thousands of popular slots like Book of Dead.

Demo versions of many games were accessible for anyone (including non-members) to try out the gameplay without spending any real money.

24K Casino offered a comprehensive suite of table games, including poker, blackjack, roulette, and baccarat. They hosted bingo and jackpot games, too.

The live casino at 24K Casino was one of its greatest strengths. The games were streamed in HD and ran smoothly on mobile and desktop. Users appreciated the low minimum stake of $0.50 on some live games. Most competing platforms set higher minimums, usually ranging from $5 to $10.

Game providers

24K Casino offered games from 85 providers, including Play’n GO, Pragmatic Play and Playtech.

Multiple providers, such as Evolution Gaming, Lucky Streak Live, and SA Gaming, powered the 24K Casino live casino.

RTP transparency

We couldn’t find any information regarding RTP at 24K Casino.

Available payment methods

24K Casino offered a broad selection of payment methods:

Category	Method	Fees	Min deposit	Payout time
Crypto	Bitcoin, Litecoin, Ethereum, Dash, Bitcoin Cash, Dogecoin, Tether, Tron	No fees	$10	Up to an hour
Debit/credit card	Visa, MasterCard, Interac	No fees	$10	24-72 hours
E-wallets	Payz, Skrill, Neteller, OXXO	No fees	$10	Up to an hour
Bank transfers	Bank wire transfer, SOFORT, Trustly	No fees	$10	24-72 hours
Prepaid card	PaysafeCard, Neosurf	No fees	$10	24-72 hours

24K Casino accepted multiple popular cryptocurrencies, such as Bitcoin, Litecoin and Ethereum.

They accepted ten fiat currencies: EUR, USD, CAD, DKK, MXN, ZAR, NOK, NZD and AUD.

Mobile and user experience

During its years in operation, 24K Casino didn’t offer a mobile app. Its site was fully optimized for mobile performance, which suited their crypto-oriented audience.

The 24K Casino website was easy to browse thanks to its excellent page organization and navigation tools. You could find games using the search bar or sort by category or provider.

Customer support at 24K Casino

24K Casino offered multilingual customer support through two channels: email and phone.

One user online reported that the number on the site was incorrect. This would be worrying for any casino, but it is particularly disappointing for a casino with no live chat support.

Their website had an FAQ section, but this was limited.

Multiple players reported issues with the customer support team, who were often unresponsive and unable to resolve issues.

When 24K Casino closed, they left multiple customers’ complaints unresolved.

Responsible gambling tools

24K Casino had an average selection of responsible gambling tools, including:

• Deposit limits

• Self-exclusion

• Time-out

Ideally, we like to see more options, such as reality checks and loss limits.

Players had to contact the customer support team to activate these tools. Users should’ve had more control over their gambling activity.