Highbet Casino Review

Does Highbet Offer a Welcome Bonus?

The Highbet welcome bonus gives players 50 free spins on Pragmatic Play’s popular slot, Big Bass Splash, once they have deposited and wagered £10.

What Are the Terms & Conditions of This Bonus?

We always recommend thoroughly reading an offer’s terms and conditions before accepting to ensure that you don’t get caught out by any unfair restrictions. Here’s an overview of the Highbet’s T&Cs for the welcome offer:

• Players must deposit £10 and wager it across the site on the same day to unlock the free spins.

• Wagers on crash games, table games and live dealer games don’t count towards the wagering requirements.

• Free spins are credited to accounts within 24 hours and must be used within five days.

• There are no wagering requirements attached to any winnings from the free spins.

Other Bonuses for New and Existing Players

When it comes to promotions to reward returning players, Highbet doesn’t offer much for casino fans. There are occasional short-running tournaments and Drops and Wins, but apart from the welcome bonus, there is only one long-running offer: 10% cashback weekly on net losses, up to a maximum of £100. 

To benefit from this, members must have deposited and wagered at least £10 on slot games from Monday to Thursday. The minimum amount of net losses required to receive this cashback is £10. Although this offer seems appealing at first glance, any cashback you receive is subject to 10x wagering requirements, whereas many of the best bonus casinos will let you withdraw your cashback immediately.

Is Highbet Safe and Trustworthy?

Highbet holds a licence from the UK Gambling Commission (UKGC) under the account number 44662, making it a legal gambling site for UK players. While Highbet hasn’t received any regulator action from the licensor, its operator, SCGO Ltd, was fined in 2023 for failing in its anti-money laundering and safer gambling responsibilities.

Safety and Security

The UKGC requires all its licensees, including Highbet, to use encryption software to secure players’ personal information and transaction data. All of the games at Highbet use random number generators (RNGs) to ensure outcomes remain fair, although they don’t publicly state whether these RNGs are regularly tested by independent auditors to guarantee fairness.

KYC and Withdrawals

Another requirement of a UKGC licence is verifying players’ identities through Know Your Customer (KYC) checks. To complete this process, Highbet asks for:

• A valid government-issued form of ID (passport, birth certificate, driving licence)

• Proof of address (a utility bill dated within the last 3 months)

We found quite a few reviews where users complained about delayed withdrawals, many of which were due to issues with the KYC process.

What Other Players & Reviewers Say

Highbet has received many negative reviews online. There are multiple complaints surrounding not receiving the welcome offer and poor customer support.

“Never received my sign up bonuses. Emailed them twice and was told they would get back to me but never did. Stay away from this site. Finally got a reply and was told I never opted in. I did opt in and done requirements needed but still no sign up bonuses.”

“I encountered an issue where I wasn't paid for my free spins, which has never happened to me before. It's not a huge amount, but it's still money that should be in my account. I've contacted customer support multiple times, and each time they assured me that my case was a priority and that I would receive an email update. Unfortunately, that email never arrived. I've been waiting for weeks to resolve this issue, and it’s frustrating.”

Games at Highbet  

Highbet has a library of just over 2,000 games. There’s a large focus on slots with only a handful of table and live dealer games. The lobby is divided into categories based on features, themes or providers, but these sections aren’t always accurate and occasionally will show no games, which is frustrating.

RTP Transparency

Unlike many online casinos, Highbet displays the RTPs of all its games in lists that can be accessed in the site’s footer. However, for games that have multiple RTP options, all are listed, making it unclear which is the correct figure.

Payment Methods at Highbet 

Compared to many of the best online casinos, Highbet doesn’t offer a wide range of payment methods. Players can only deposit via debit card or certain e-wallets.

❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time
Debit cards (Visa, Mastercard)	None	£10	3-5 working days
Google Pay	None	£10	Unavailable
Apple Pay	None	£10	Unavailable
Neteller	None	£10	1-3 working days
Skrill	None	£10	1-3 working days

Mobile & User Experience

With many users preferring to play on the go, mobile compatibility is essential for online casinos. Sadly, it’s another area where Highbet disappoints. The mobile browser version of the site hasn’t been adequately optimised, making it much harder to use than the desktop version. There are dedicated Highbet mobile apps for iOS and Android users released alongside the relaunch, but they leave a lot to be desired. The iOS app currently has a rating of 2.3 stars on the App Store.

Customer Support at Highbet 

There are three main channels players can use to reach out to the customer support team at Highbet: email, ticket submission and live chat. While the casino claims these are staffed 24/7, many users reported slow response times and unhelpful support for the many issues they encountered while playing at Highbet.

Responsible Gambling Tools

Responsible gambling tools are a key way online casinos can support vulnerable players. Highbet provides the following to its users:

• Deposit limits

• Reality check

• Time out

• Self-exclusion

This is a start, but ideally, casinos should offer additional account restrictions, like wager or loss limits and session limits, to help players stay in control of their gambling habits. Highbet’s safer gambling page directs customers to external resources like GamCare, but some of the links are dead, meaning the player has to go through extra steps to access the support.