Ace Lucky Casino review 2025

Does Ace Lucky Casino offer a welcome bonus?

Yes, Ace Lucky Casino offers a welcome bonus to new players: a 100% match bonus up to €300 plus 63 free spins on Diamonds of the Realm. However, this offer is misleading as the terms are unfair, and it’s very difficult to unlock this bonus.

What are the terms and conditions of this bonus?

Let’s take a closer look at the bonus terms and conditions:

• As with all Ace Lucky Casino promotions, members paying via Skrill or Neteller are excluded.

• Players have 30 days to complete the above-average 50x wagering requirements on the bonus money, but only seven days to complete the same high 50x requirements on any winnings from the free spins.

• The maximum win from the free spins is €20.

Other bonuses for new and existing players

🎁 Bonuses offered	💝 Bonus offer	🎲 Wagering	💸 Min deposit	Verdict
Welcome offer	100% up to €300 + 63 free spins	50x	€10	High wagering requirements, short time frame
Mystery Box	Free spins	50x	€20	The maximum win is too low to be worth it

Where is Ace Lucky Casino licensed and available?

Ace Lucky Casino is licensed by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). The site is accessible across Europe and Canada (excluding Ontario). As we would suggest avoiding this casino, you can check out a list of our top licensed casinos instead.

Is Ace Lucky Casino safe and trustworthy?

While the MGA and UKGC impose strict regulations on their casinos, Ace Lucky’s operator, ProgressPlay, was recently fined for the second time in five years for compliance breaches. This is a serious red flag. They could be at risk of losing their licences altogether.

Safety and security

Ace Lucky Casino uses 128-bit SSL encryption to make sure players’ data is secure. They don’t, however, use two-factor authentication to provide an extra level of security.

KYC and withdrawals

Ace Lucky Casino’s Know Your Customer (KYC) checks are carried out before players can make their first withdrawal. They must upload proof of ID, address and a source of funds. The site reserves the right to request further documentation, which can delay withdrawal processing times. These are already longer than average. All withdrawal requests at Ace Lucky Casino are subject to a three-day pending period before they are approved for payment. On top of this are the transaction waiting times.

What other players and reviewers say

Ace Lucky Casino has received very mixed reviews from players. Many users report issues with both gameplay and fairness on the slots, and members are dissatisfied with the lengthy withdrawals process.

⭐️⭐️

“Difficult to get bonuses on slots. Low when they do eventually come in. Games run slow and freeze.”

⭐️⭐️⭐️

“...The customer support was slow to respond, and the bonus terms were pretty confusing…”

Games at Ace Lucky Casino

Ace Lucky Casino offers a large library of over 2,000 titles, although finding ones worth playing from reputable providers isn’t easy. Added to this is the often glitchy and complex navigation. The majority of games on offer are imitations of fan-favourites from more well-known companies.

RTP transparency

The Return to Player (RTP) rate refers to the average amount you could expect to earn back on your bets over a long period. Many players find this information essential in planning their gameplay, but Ace Lucky Casino doesn’t list this anywhere. Users have to look up individual slots themselves.

Payment methods at Ace Lucky Casino

⛓️Category	❓Method	🪙 Fees	💸 Min Deposit	⏱️ Payout Time	Issues
Debit / Credit Card	VISA, Mastercard, Maestro	None	€10	3-7 days	Slow withdrawal times
E-wallet	PayPal, ApplePay, Neteller, Skrill, Neosurf, Payz, MuchBetter	None	€10 - €20	3-7 days	Slow & different restrictions for different providers
Bank Transfer	Trustly	None	€20	3 days	Higher minimum deposit
Prepaid card	PaySafeCard	None	€10	Unavailable	Unable to withdraw

Mobile and user experience

Ace Lucky Casino doesn’t run as smoothly as many other competitor sites. The landing page takes a very long time to load, and the site has glitches. There is no Ace Lucky Casino mobile app, and the mobile browser version is very awkward, with access to only some games.

Customer support at Ace Lucky Casino

Players can contact Ace Lucky customer support via email/contact form, or through live chat. However, the live chat is only operational from 8 AM to midnight CET and accessing it is difficult as the symbol frequently disappears from the page. The chat relies heavily on their FAQ page, which provides few answers. Overall, it was hard to get an adequate response from the agents.

Responsible Gambling Tools

Ace Lucky Casino has a responsible gaming page in the footer of its site. We would expect to find information about problem gambling and a self-assessment questionnaire, but there is only information about self-exclusion and the Ace Lucky Casino account tools. Within your account, you can set deposit, wager, and loss limits. If you want to increase these, though, there is a seven-day waiting period before the changes take effect.