Published by CasinoTopsOnline on March 27, 2015 IN Industry News

eCOGRADealing with a dispute you may have with an online casino operator can be frustrating and discouraging. If you've had the unfortunate experience of having to navigate the systems in place for attempting to resolve a dispute like this, then you've probably wished you had someone of your side to handle this for you.

Well the tides are turning and if you spend your hard-earned cash at a one of the 355 UKGC-licensed casinos that have chosen to use the new (free) eCOGRA service then you're in luck. You're probably already familiar with the name eCOGRA as it was established in 2003.

The leading independent and internationally accredited testing agency is based in the United Kingdom and is offering its services for free to certain casinos.

The company, which has been authorised as Alternative Dispute Resolution service provider by the UK Gambling Commission, oversees, licenses and regulates all legal operators accessing the market in Britain. 

The eCOGRA service is in good hands as it is headed by Tex Rees. Not only has Rees helped resolve more than 8,000 disputes over the last 12 years, but he is qualified as a Clear ADR Accredited Civil and Commercial Mediator. 

The eCOGRA chief executive, Andrew Beveridge, revealed that among the 355 online casinos that have already signed up to use the service are some of the most well-known names in the industry. This is includes online casinos such as 32Red, 888, Betway and many more.

"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," Andrew Beveridge said.

Alternative Dispute Resolution head Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC. We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."

If you have a dispute you are not able to handle on your own, you can find out more about the eCOGRA services at