eCOGRA will fight your Online Gambling disputes for Free

avatar

Published by CasinoTopsOnline on March 27, 2015 in Industry News

featured image

Dealing with a dispute you may have with an online casino operator can be frustrating and discouraging. If you've had the unfortunate experience of having to navigate the systems in place for attempting to resolve a dispute like this, then you've probably wished you had someone of your side to handle this for you.

Well the tides are turning and if you spend your hard-earned cash at a one of the 355 UKGC-licensed casinos that have chosen to use the new (free) eCOGRA service then you're in luck. You're probably already familiar with the name eCOGRA as it was established in 2003.

Casino.com

100% up to €400 + 200 Bonus Spins

Play

The leading independent and internationally accredited testing agency is based in the United Kingdom and is offering its services for free to certain casinos.

The company, which has been authorised as Alternative Dispute Resolution service provider by the UK Gambling Commission, oversees, licenses and regulates all legal operators accessing the market in Britain. 

The eCOGRA service is in good hands as it is headed by Tex Rees. Not only has Rees helped resolve more than 8,000 disputes over the last 12 years, but he is qualified as a Clear ADR Accredited Civil and Commercial Mediator. 

The eCOGRA chief executive, Andrew Beveridge, revealed that among the 355 online casinos that have already signed up to use the service are some of the most well-known names in the industry. This is includes online casinos such as 32Red, 888, Betway and many more.

"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," Andrew Beveridge said.

Alternative Dispute Resolution head Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC. We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."

If you have a dispute you are not able to handle on your own, you can find out more about the eCOGRA services at www.ecogra.org.

player reviews
Rate casino and write a review
Write Review
Write a review for

We respect your privacy. We are committed to responsible handling and protection of your personal information. By subscribing, you are agreeing to our Terms & Conditions and our Privacy Policy and you confirm that you are 18+. If you no longer want to receive our occasional offers and news, you may opt-out at any time. All our emails include an unsubscribe link.

Submit review

Your reviews help other players find the best casino sites and games to play. Please be honest with your feedback and rating. All submitted reviews will be checked by CasinoTopsOnline quality control team. Submissions that do not follow our review guidelines will not be posted.

Latest News View all
Bingo, Slingo, and Slots - what's the difference?

Bingo is hugely popular for UK players, and as a result they may have given Slingo a try - so what are the key differences between the different sorts of game? We’ve established a brief summary of what each game contains, what players can expect, and what the differences and similarities are between them.

Read more
Most Popular
Esports & Daily Fantasy Sports in the US

Esports has seen a huge uptick in popularity – both in general as a competitive sport as well as in the betting scene. However where does it stand in the US?  Is the increasing popularity and international presence represented in betting and fantasy sports, in the US? We’ve aimed to look into this and find out.

Read more
Showboat Casino in New Jersey

Showboat Casino, the third of four famous Atlantic City casinos, could be eyeing a sensational return to the casino world after being shut down in 2014.

Read more
Gambling Winning Tax Rates Per State

The introduction of online casinos and gaming has seen a shift in the actions of different states and jurisdictions. They're all trying to regulate and approve, and in turn profit from, this new surge in online betting that has seen millions of people register on a variety of online casinos and try their luck.

Read more
888 Casino Expands their Games and Live Casino

Always on the ball when releasing new content, 888 Casino have sought to add a huge amount of new games to their game library. With as many as 50 new slots being added to the site, as well as bolstering access to live casino, the options and variety available for play has increased exponentially. What is there to look forward to? We’ve summarised what’s on offer below so you can look forward to the action as much as we do.

Read more
The Atlantic Club

The Atlantic Club used to be a people's favorite for a long time and was owned and operated by Colony Capital. Over the years, the club had many different names, including Golden Nugget, Bally’s Grand, The Grand, and Atlantic City Hilton (ACH).

Read more
Getting started with Fantasy Sports

With sports events returning to the airwaves, it’s the perfect time to get involved in fantasy sports betting. But how’s the best way to leverage this for betting online and at home? We’ve taken a dive into the world of fantasy sports to advise you on how to make the most of it.

Read more
What are online sweepstakes?

Sweepstakes are amazing fun – and in a casino it makes the fun even greater! With the fast-paced fun that you find on a casino regularly, sweepstakes add an extra touch of excitement. So what makes them so great, and how does a sweepstake work, especially in a casino? We’ve tried to answer those questions here. Read on to learn more about them.

Read more
The future of land-based Las Vegas Casinos

The past few months have results in a drastic revenue loss for many US states where casino games are legal. For states such as Pennsylvania where online casino games are legal gambling industries has been saved from a total collapse. While brick and mortar casinos has been forced to shut their doors due to the pandemic, online casinos in the US are still accessible in states where online gambling is legal.

Read more