EntroPay Casinos in Canada 2024

How You Could Deposit Using EntroPay

When it was still available, depositing funds to your EntroPay Casino account was fast and convenient. Still, the processing time varied depending on the casino. However, since EntroPay charged loading and foreign exchange fees, you had to watch out and deposit in the default account currency. Here's how you'd deposit funds:

• Step 1: You had to visit the website www.EntroPay.com to create an EntroPay account to get the EntroPay virtual VISA card.

• Step 2: After clicking the "Get Card" icon, the page took you to a different website to deposit funds into your virtual card to have funds to spend at an EntroPay casino. You'd decide how to credit your EntroPay account with options, such as Debit Card, Credit Card, or Bank Transfer.

• Step 3: After getting the virtual EntroPay card, you’d go to your favourite EntroPay Casino, log in to your account, visit the deposit page, and pick EntroPay as the payment method. Selecting EntroPay would prompt the casino to ask you to enter your EntroPay card number, name, and expiry date and CVC number and then choose the amount to deposit to complete your first deposit.

It was a straightforward process. Once done with this first-time deposit procedure, you could effortlessly add funds to your casino account whenever you wanted to play. If you're interested in using a similar method, we have listed alternative payment options below that are just as effortless.

How You Could Withdrawal Using EntroPay

When EntroPay was still available, you could withdraw your funds to your virtual card before transferring them to your bank account. Here is a step-by-step process on how people played using EntroPay at online casinos:

• Step 1: The idea was to withdraw funds from your casino into an EntroPay virtual card. So, once logged in to your online casino account, you'd go to the cashier section and select 'Withdraw'.

• Step 2: You'd pick your currency and enter the withdrawal amount. One downside was that EntroPay charged a foreign exchange fee.

• Step 3: You'd confirm the transaction summary, enter the verification code you received via email or SMS, and verify the transaction by clicking 'Next'. However, some EntroPay Casinos used EntroPay for deposits only.

• Step 4: Once you were through with the casino transaction, you'd log in to your EntroPay virtual card account and withdraw funds to your bank. Since EntroPay issued a voucher for every withdrawal, receiving the funds would take 2-3 business days.

As evidenced by the innate limitations of using vouchers, EntroPay was best suited to casual players and those not willing to spend too much of their funds. Similarly, high rollers, regular gamblers, and those playing on high payout casinos were best suited for payment methods allowing for larger transactions.

EntroPay Financial Licence

Until its business closure, EntroPay had a licence from the Financial Conduct Authority (FCA). This licence covered several entities associated with the payment processor, like Ixaris Group Holdings Limited, which owns it.

Under the FRN No: 900800 (Electronic Money Regulations 2011) laws, FCA allowed Ixaris Group Holdings Limited to issue electronic money and payment instruments. 

In Canada, EntroPay's operations were under the strict supervision of the Financial Consumer Agency of Canada, which is responsible for ensuring everything was in line with vital regulatory frameworks.

EntroPay had to follow various financial laws across the provinces and territories, including KYC and Anti-Money Laundering Laws. They also had to abide by the norms and Code of Conduct for the Credit and Debit Card Industry in Canada and Payments Canada rules. 

However, in 2019, EntroPay ceased operations in Canada after Visa declined to renew its licensing agreement in Europe, which impacted the payment provider’s ability to continue offering services. This decision, coupled with evolving regulatory landscapes, led to EntroPay's eventual closure. Despite their adherence to strict financial regulations in Canada, the global changes in their licensing agreements meant they could no longer operate in the region.

EntroPay Customer Support

EntroPay officially closed its business, and its website has also become static, so there's no live chat or call support. But what was its customer support like when the company was in active service? We'll answer that.

EntroPay offered their customer service primarily via the web page secure mail service. Logged in to your account, you'd submit a message through their Help Service. Your query would be assigned a help desk ticket, upon which they'd respond within 24 hours. Also, they had a postal address that allowed you to write them a letter. The website also had a detailed FAQ section that tackled various topics. It had no telephone number, but there was a live chat function. So, even the most urgent or minor issues had a wait time of at least 12 hours as there were no instantaneous responses.

Final Thoughts

EntroPay was the go-to payment option for gamblers and bettors who wanted to keep their financial details private from casinos. It allowed you to play smart and safe, which explains why many online casino players still check out EntroPay Casinos almost four years after EntroPay closed shop. The method was also equally fast for deposits. But these benefits also came at a high cost as it charged loading and foreign exchange fees to the detriment of players.

References

• EntroPay: "About EntroPay"

• The Banks: "EntroPay Limited"