Velobet Casino Review Canada 2024

Velobet Casino Overview

Velobet has a futuristic feel with neon yellows and greens on the slick black background. The site is neatly divided into several categories that cover the casino, live games, sports, in-play betting, virtual sports, racing, esports, mini-games and promotions. The animated game tiles make the site particularly attractive.

Velobet Casino Bonuses

I hit the promotions page to find out what kinds of offers Canadian players can claim.

Welcome Bonus

While there are several welcome bonuses available, I’ll focus on the casino welcome package, which is awarded over your first three deposits.

With your initial deposit, you can claim a 150% match with deposits between C$20 and C$500 or a 100% match for deposits between C$500 and C$1,000.

The second deposit match gets you 100% extra from the casino, up to C$500. The third part of the package delivers an 80% match up to C$500. In brother cases, C$20 is the minimum deposit. Each part of the package has a 30x wagering requirement that applies to the deposit and casino bonus. You have 30 days to meet the requirement, which is a fair amount of time.

10% Cashback

Players who deposit cryptocurrency can expect 10% cashback on their monthly losses. You’ll need to request the cashback by contacting customer support in the first five days of each month.

If you’re eligible, you’ll receive the reward within the first 10 days of the month. It’s paid as real money, so you can withdraw it without meeting any wagering requirements, which seems like a pretty good deal to me!

VIP Program

The details of the VIP program aren’t published by Velobet, suggesting it’s an exclusive program. Given that it’s mentioned in the site terms, but only about higher withdrawal limits, it’s fair to say it’s an invite-only club with perks.

How to Sign Up for Velobet Casino

Before you can claim a bonus, you’ll need to register for an account. Here’s my handy guide.

1. Visit the casino using my link and click ‘sign up.’

2. Fill out the fields with your name and email address.

3. Choose your location and currency, and create a username and password.

4. Check the terms and conditions and privacy policy before ticking the box to agree.

5. Hit the ‘finish’ button to launch your account.

Casino Games

I found the lobby at Velobet to be well-organized, with a search function and subcategories for games. Plus, you can click the heart on any tile to add it to your list of favourites. However, you can't play any titles without creating an account.

Slots

The casino has close to 6,000 games, and most of them are slots. You’ll see exclusive options, including titles from the James Frost series, such as James Frost & Lost City. The casino slots come from top software providers Red Tiger, Pragmatic Play, Play’n GO, NetEnt and several others. 

Table Games

The table games section includes a fantastic range of roulette, blackjack and baccarat variants. You can also find dice games, casino poker and other card game formats, such as Dragon Tiger, War, Red Dog, Andar Nights and Red Queen. With over 100 titles, you’ll have plenty of options.

Live Casino

The live casino has around 180 titles from Pragmatic Play Live, Evolution Lucky Streak and several other providers. The selection includes blackjack games, such as Blackjack 68 - Ruby, Mega Roulette, No Commission Speed Baccarat and several other popular roulette and baccarat variants. 

I’m impressed with the range of game shows, which include Mega Wheel, Monopoly Live, Cash or Crash and several others.

Sports Betting

Velobet isn’t just a casino; you can also bet on racing, sports, esports and virtual sports. The in-play coverage gives you plenty of options. Plus, there are some events that you can livestream while betting.

User Experience at Velobet

I like how easy it is to move between the different betting opportunities that Velobet offers. Plus, the subcategories, search function and favourites list help save time.

On the other hand, it seems that the animated game tiles can make certain pages take their time to load. It’s a minor drawback, but it adds up in the long run. On top of that, some sections of the site, such as the FAQs, have small text that’s hard to read. 

Velobet Mobile Casino

You can access the casino on mobile devices through your browser, as there isn’t an app. The layout is a bit different, but the navigation is still quick and easy. I noticed that the text on some pages still looked small, and the loading times varied.

Deposit and Withdraw at Velobet Casino

The casino accepts various payment methods, including Visa, Mastercard, AstroPay, Neteller, Skrill and Paysafecard. You can also choose to deposit in crypto, such as Bitcoin.

Deposits arrive instantly, and the minimum amount you can add is C$20. The maximum deposit limit depends on the method you use.

For withdrawals, the minimum limit is also C$20, and the maximum limit varies based on the method. It’s worth noting that there’s a weekly maximum of C$7,500, and the monthly limit is C$15,000. In most cases, you won’t be charged a fee for transactions, but bank transfers might incur a fee from the bank.

Withdrawal Speed

The casino processes all withdrawals within three days. Although that isn’t the fastest process I’ve seen, I think it’s pretty good.

Customer Support

Velobet has customer support available 24/7 via live chat and email. Responses come fairly quickly, although it can take some time to get to the heart of the matter and get answers. The FAQ page is a limited resource, so waiting for a response is your best option.

📧 Email	[email protected]
📞 Phone Helpline	N/A
💬 Live Chat	Yes
✉️ Contact Form	No
❓ FAQs	Yes

Trustworthiness of Velobet Casino

The casino is run by Santeda International B.V., which isn’t particularly well-known, although they do run several successful casinos. As it’s a newcomer to the industry, it has a limited track record so far.

Problems at Velobet Casino

It’s early days in terms of getting an accurate picture of the user issues at Velobet. The main problem that’s reported is a delay in getting a response from the customer support team.

Velobet Casino Licence 

The casino has a Curacao eGaming licence, which you can verify by clicking the logo in the website footer. The certificate was issued in 2023 under the licence number B2C -AHKQ5AFL-1668JAZ.

Safety at Velobet Casino

I also checked the security measures at the casino. It protects player accounts by having the option to set up 2FA (two-factor authentication). The dedicated responsible gambling page has several useful tools. They include a questionnaire to identify problem gambling, recommended services to prevent access from minors and a list of support organizations.

I’m pleased to see that Velobet also provides tools for setting your own limits, including account controls, time-outs and self-exclusion.

Final Verdict

While new casinos don’t have a track record for me to rely on, my review of the site can tell me a lot. Most of what I found at Velobet was positive. The range of games is extensive, and the withdrawal times are decent. I like that there are plenty of other betting opportunities, too.

On the other hand, the design of some of the pages made the site difficult to use, and the loading times weren’t ideal. Plus, the response times from customer support are also an area that I’d like to see improved.